Hospice & Community Care · 12 hours ago
Intake & Admissions Representative (Full-Time 1.0/ Days)
Lancaster, PA
Full-time
Onsite
Mid Level
3+ years expHospicecommunity is dedicated to providing personalized care and comfort to patients and families dealing with serious illness. They are seeking an Intake and Admissions Representative to deliver exceptional customer service, manage hospice referrals, and facilitate the intake process accurately and efficiently.
Health CareMedicalNon ProfitPersonal HealthTherapeutics
Responsibilities
Delivers great customer service when communicating with patients, families, referral sources and hospice team members
Receives and responds to hospice referrals and inquiries via phone, portal, email, and/or fax at a fast pace
Creates the initial referral record in the electronic health record and starts the intake process through a virtual intake platform with a high level of accuracy
Schedules admission visits with patient families with goal of 4-hour response
Retrieves and uploads pertinent medical records from hospital electronic health record platforms
Monitors open/pending referrals and conducts and/or assigning necessary and appropriate follow up with a high level of urgency
Verifies patient benefit information and obtains and/or assigns initial prior authorizations to Finance/Patient Accounts
Collaborates with supervisors/leadership regarding high risk and complex referrals
Ability to work independently as well as part of a team
Qualification
Required
High school diploma or GED required
A minimum of three years' experience in customer service, secretarial or healthcare required
Excellent communication skills (verbal and written)
Ability to multitask and prioritize in a fast-paced environment with a high level of accuracy
Ability to work independently; self-motivated
Proficient at basic phone and computer skills
Must be comfortable answering phones with a heavy call volume
Company
Hospice & Community Care
Hospice & Community Care offers hospice care services including medical & emotional support to families & individuals coping with illness.
Founded in 1979Lancaster, Pennsylvania, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Link
Chief Operating Officer
Company data provided by crunchbase