Instacart · 9 hours ago
Associate Program Manager, Legal Operations
United States
Full-time
Remote
Entry, Mid Level
$122K/yr - $129K/yr
2+ years expInstacart is transforming the grocery industry, inviting the world to share love through food. They are seeking an Associate Program Manager to support the Legal Operations function, focusing on execution, tooling support, reporting, documentation, and workflow upkeep across the Legal department.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Support Legal team intake and ad hoc workflows across a range of legal requests
Ensure requests are submitted correctly, routed appropriately, and progressing through systems as expected
Provide day-to-day support for intake questions, workflow issues, and process clarifications
Identify recurring intake or workflow issues and surface improvement opportunities
Support the day-to-day operation of the CLM platform, with Ironclad experience preferred
Troubleshoot workflow issues related to intake, routing, approvals, execution, and post-signature handling
Support testing and validation of workflow updates and tool changes
Handle CLM administration tasks including user access, templates, metadata updates, and reporting
Support other Legal team tools through basic administration, documentation, and user support
Pull data and reports from Legal tools and systems to support operational visibility
Maintain trackers and dashboards to monitor workflow volume, turnaround times, and issue trends
Support analysis of workflow performance and help track the impact of process improvements
Ensure data quality and consistency across reports and trackers
Create and maintain internal documentation, guides, FAQs, and training materials
Support Legal knowledge management in Confluence by organizing, updating, and maintaining content
Ensure documentation remains accurate, discoverable, and aligned with current workflows
Support Legal Ops initiatives by tracking tasks, timelines, dependencies, and deliverables
Assist with rollouts, communications, and change support for new tools or workflow updates
Provide clear status updates and flag risks or issues as needed
Support administrative Legal Ops work including subscription tracking, spend hygiene, reporting support, and process documentation
Assist with research and data gathering to support Legal Ops planning and continuous improvement
Support operational consistency across Legal Ops systems and trackers
Use AI-enabled tools to support drafting, summarization, intake triage, and documentation work
Help test and provide feedback on AI tools used in Legal Operations
Qualification
Required
2–3 years of experience in legal operations, legal project management, contract operations or a related role
Hands-on experience supporting CLM tools or legal workflows, with Ironclad preferred
Experience pulling reports, maintaining trackers, or working with operational data
Strong organizational skills and attention to detail
Comfort supporting systems, troubleshooting issues, and following documented processes
Experience working in a fast-paced, technology-driven environment
Strong written and verbal communication skills
Preferred
Experience supporting intake-based workflows in a legal or operations context
Experience with CLM administration and reporting
Experience with Confluence or similar knowledge management tools
Experience with Salesforce or CPQ
Familiarity with no-code or low-code workflow tools such as Tonkean
Comfort using AI-enabled tools in daily work
Benefits
New hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
initialized.com
2026-01-14
2026-01-11
Company data provided by crunchbase