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UNC Health · 1 hour ago

Program Manager - UNC Clinical Research Partners

Chapel Hill, NC

Full-time

Hybrid

Senior Level

5+ years exp

UNC Health is a large organization dedicated to improving health and well-being in the communities it serves. The Program Manager will support the Chief of Staff in planning and coordinating high-priority projects and initiatives, optimizing operations, and ensuring quality administrative services to advance clinical research.

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Responsibilities

Leads, plans, and coordinates priority strategic initiatives that support UNC CRP’s mission

Manages efforts to develop and implement policies and standardized practices in collaboration with numerous internal stakeholders

Independently manages timelines, deliverables, delegation of tasks, and communication plans for assigned initiatives

Identifies risks and barriers to implementation and works to proactively identify creative and feasible solutions

Prepares briefing materials, presentations, status updates, and implementation plans for UNC CRP leadership and institutional stakeholders

Manages critical centralized administrative functions and other duties as assigned

Develops and maintains an evaluation plan for monitoring operational performance of key business functions

Establishes, tracks, and reports on key performance indicators (KPIs) related to service quality, turnaround time, workload, study start-up metrics, vendor performance, and other operational measures

Performs data analysis to identify trends, risks, and opportunities for improvement

Supports leadership in developing data-driven recommendations and action plans

Serves as a liaison across UNC CRP teams, with central offices, and with study teams to promote alignment and continuity of services

Helps evaluate and optimize handoffs between teams, identify service gaps or overlaps, and support implementation of standardized procedures

Facilitates communication and collaboration among groups to strengthen system-wide coordination

Assists in evaluating performance and effectiveness of vendor(s) providing support services

Monitors vendor KPIs, service-level agreement compliance, and user feedback

Supports issue escalation, documentation, and resolution processes

Manages engagements with and operationalize actionable feedback from advisory bodies, leadership, research teams, and other key stakeholders in advancement of UNC CRP mission

Fosters internal and external relationships to establish UNC as a premier clinical research partner

Collaborates with leadership across entities to develop clinical research expansion strategies and support establishment and monitor performance of clinical trial operations in new and established research locations

Contributes to strategic communications efforts for both internal and external audiences

Contributes to an inclusive workplace that fosters the development of others, facilitates transparency and teamwork, and supports constructive conflict resolution

Encourages workforce engagement by building a commitment to excellence and by promoting UNC CRP’s vision internally and externally

Delegates’ responsibility, clarifies expectations, and holds others accountable for achieving results related to their area of responsibility

Treats sensitive or confidential information appropriately

Brings about strategic change, both within and outside the organization, to meet organizational goals

Works effectively in a dynamic environment and rapidly adapts to new information, changing conditions, and unexpected obstacles; is creative, solution-oriented and works collaboratively across teams to identify paths forward

Formulates objectives and priorities and implements plans consistent with the long-term vision of the organization

Exceeds organizational goals and customer expectations by proactively identifying opportunities for improvement, delivering exceptional results, and ensuring a positive experience for all stakeholders

Makes sound and informed decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks

Delivers high-quality services by maintaining attention to detail, ensuring client satisfaction, and committing to continuously seeking opportunities to improve processes and outcomes

Makes well-informed, timely decisions, even when data are limited, or solutions produce unfavorable results