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Collins Aerospace · 2 hours ago

Product Support Engineer (onsite)

Everett, WA

Full-time

Onsite

Senior Level

$96K/yr - $182K/yr

5+ years exp

Collins Aerospace is a leader in aviation interior products and services, focused on innovation, safety, and cost efficiency. The Product Support Engineer is responsible for identifying and resolving in-service issues while collaborating with various stakeholders to enhance customer satisfaction and product reliability.

AerospaceIndustrialMilitarySatellite Communication

No H1B

U.S. Citizen Only

Responsibilities

Collaborates with Airline/OEM Customers and Field Services to resolve new or recurring problems in the field

Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes

Initiate and monitor the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field. Implement / support effective and cost-conscious retrofit plans

Collect, analyze, and establish performance trend of products from operational interruption, component reliability, removal, repair, spare part utilization and warranty data to support reliability and improvement initiatives

Building and delivering technical presentations to internal and external customers

Work to effectively understand and resolve warranty disputes and adjudicate warranty claims

Develop and drive improvement to customer scorecards, key performance metrics, and implement and execute standard work

Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect

Ensure Product Support Agreement compliance

Provide technical support and training to the global customers and a network of repair stations / MRO (Maintenance, Repair and Overhaul) centers

Attend customer conferences and provide detailed periodic project status updates to end users and internal stakeholders

Travel up to 30% domestically and internationally when circumstances permit

Performs other duties as required

Qualification

Aerospace industry experienceTechnical knowledge of aircraft systemsContinuous Improvement methodologiesTeamcenter softwareAgile methodologyMicrosoft Office expertiseCustomer support experienceEngineering experienceProject management skills

Required

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations or an Advanced Degree in a related field and minimum 3 years experience

Experience working in the Aerospace/Airline industry

Engineering or customer/product support experience

Preferred

Experience analyzing the commercial impact of engineering changes, field issues, and investigation outcomes

Technical knowledge of aircraft interiors and systems related to lavatories, water & waste system and cabin products

Continuous Improvement experience with (CORE, ACE, Lean, or Six Sigma tools)

Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost)

Experienced using Teamcenter and/or Agile

Experience with contracts and specification documents

High level of expertise in Microsoft Office Product, particularly in Word, Excel and PowerPoint

Benefits

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

And more!