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BNY · 8 hours ago

Vice President, Client Service Management

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

5+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President in Client Service Management will serve as a key point of contact for clients, assisting in developing strategies to deliver world-class client service and fostering strong client relationships.

Financial Services

Responsibilities

Support clients in addressing and resolving complex operational and technical issues and ensuring requests are executed by having advanced problem-solving skills, judgement, and experience to analyze information

Use developed communication skills to deliver high quality service to clients

Use a CRM platform for all communication with clients

Provide individuals at assigned clients information related to BNY’s products and services representing an array of lines of business and geographies; leverages an in-depth understanding of broader BNY’s services and offerings

Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY

Maybe the central point of contact for business development and assume client onboarding and/or risk management responsibilities

Uses in-depth knowledge of client issues and needs to contribute to business development efforts

Lead and participate in internal activities and initiatives designed to improve the client experience. Helps develop process improvements

Qualification

Client relationship managementProblem-solving skillsCommunication skillsCRM platform proficiencyBusiness developmentProcess improvementRisk management