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The Suddath Companies · 5 hours ago

Operations Manager - Brokerage

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

5+ years exp

The Suddath Companies is an innovative and financially stable company dedicated to promoting a culture of inclusion and diversity. The Operations Manager is responsible for overseeing daily operational activities, driving process efficiency, and leading cross-functional teams to achieve performance goals.

ConsultingLogisticsTransportation

Responsibilities

Collaborate in developing strategic plans and recommendations to drive growth within the brokerage division

Ensure that truck brokerage remains competitive by monitoring market trends and adjusting strategies accordingly

Expand business by increasing volume with existing clients and acquiring new accounts

Negotiate competitive freight rates with carriers to optimize profitability

Build and maintain strong relationships with carriers

Train and mentor carrier sales reps and account managers

Act as a liaison between sales, pricing, account management, and carrier sales

Establish and monitor key performance indicators for carrier sales, customer service, and operational efficiency

Maintain strong customer relationships and engage with shippers to enhance service offerings and available tools

Communicate company policies and qualification standards to internal operations teams and carriers directly to ensure compliance and mitigate risk

Address customer needs and resolve complex issues with a focus on service excellence

Lead and support the truck brokerage team, providing guidance and oversight to ensure operational efficiency

Assist in creating and managing departmental budgets, ensuring cost control and profitability

Track and analyze load profitability, identifying opportunities to improve margins

Optimize use of transportation management systems and reporting tools for better visibility and decision-making

Identify opportunities to streamline workflows through automation and digital tools

Qualification

Transportation managementLean Six SigmaNegotiationProcess improvementDOT regulationsTeam leadershipTrainingCommunication skillsProblem-solvingMentoringOrganizational skills

Required

Bachelor's degree in business, transportation, or related field or a combination of post high school and equal experience may be substituted for education

Minimum of 5 years of experience in transportation or supply chain related field

Proven ability to communicate clearly and effectively, both verbally and in writing

Skilled in building and maintaining productive working relationships

Strong leadership, negotiation, and problem-solving abilities

Experienced in training and mentoring team members

Highly organized with excellent written and verbal communication skills

Knowledgeable in DOT regulations and compliance standards

Effective team player with the ability to work independently or collaboratively

Demonstrated success in developing, improving, and streamlining processes to achieve organizational goals

Capable of managing diverse projects with varying scopes and complexities

Familiar with environmental and legal considerations in commodity transportation