Instacart · 4 hours ago
Associate Program Manager, Legal Operations
United States
Full-time
Remote
Mid Level
$102K/yr - $129K/yr
3+ years expInstacart is transforming the grocery industry by providing essential services for customers and opportunities for personal shoppers. The company is seeking a Legal Operations Program Coordinator to streamline commercial contracting processes and improve deal velocity by collaborating with various teams. This role involves managing intake, triage, approvals, and reporting to drive consistent execution across tools and workflows.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Own end-to-end commercial contracting intake and triage, ensuring complete packages, accurate routing, and on-time progress through drafting, review, and approvals
Coordinate retailer/CPG onboarding across Sales, Sales Ops, IT, and Finance; run regular standups, unblock dependencies, and drive escalations to shorten cycle times
Administer and improve CLM and Salesforce workflows, including templates, playbooks, approval matrices, clause libraries, data hygiene, and operational dashboards
Define and maintain process documentation and SLAs; create and deliver training that enables go-to-market and legal stakeholders to self-serve confidently
Measure what matters by tracking KPIs (e.g., cycle time, approval latency, rework rate); analyze bottlenecks, recommend experiments, and deliver continuous process improvements
Manage a dynamic queue of priorities with clear stakeholder communication, proactive risk identification, and crisp execution in a constantly evolving environment
Qualification
Required
3+ years of experience in legal operations, sales operations, contract management, or program coordination within a high-growth or enterprise environment
Bachelor's degree or 4+ additional years of relevant experience in lieu of a degree
Hands-on experience with a CLM platform (e.g., Ironclad, Icertis, Conga, Agiloft), including building or administering workflows, templates, and reports
Proficiency with Salesforce (reporting and dashboards) and Google Sheets/Excel (pivot tables, VLOOKUP/XLOOKUP)
Experience coordinating cross-functional commercial contracting workflows (e.g., NDAs, MSAs, SOWs, Order Forms) with Legal, Sales, Finance, and IT stakeholders
Proven ability to manage projects using tools such as Asana, Jira, or Smartsheet and to deliver against defined SLAs in a fast-paced environment
Preferred
Experience supporting revenue workflows in marketplace, ad tech, e-commerce, or retailer/CPG partnership environments
Experience implementing or migrating a CLM or related workflow solution and driving adoption at scale
Familiarity with deal desk processes, pricing and approvals, and revenue-related controls (e.g., SOX) for commercial contracts
Ability to build or maintain dashboards in Looker or Tableau and conduct root-cause analyses on cycle time and throughput
Certification(s) such as Lean Six Sigma, PMP, or involvement with CLOC or similar legal operations communities
Benefits
Eligible for a new hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
2026-01-11
2026-01-09
Company data provided by crunchbase