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Vantive · 13 hours ago

Field Service Specialist

Dallas, TX

Full-time

Onsite

Mid Level

$60K/yr - $75K/yr

3+ years exp

Vantive is a vital organ therapy company focused on extending lives and enhancing the dialysis experience through innovative solutions. The Field Service Specialist will manage a territory, providing installation, maintenance, and training for electro-mechanical medical devices, ensuring high-quality customer service and compliance with safety standards.

Health CareMedicalTherapeuticsWellness

Responsibilities

Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment, ensuring compliance with SLAs, quality standards, and safety protocols

Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions using analytical and technical skills

Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently to meet SLA commitments

Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated and functioning properly

Plan and order necessary parts for service and maintenance, maintaining proper inventory control

Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques

Communicate effectively with customers regarding service status, arrival times, and issue resolution to maintain strong relationships and customer satisfaction

Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues

Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing through troubleshooting guides and best practices

Contribute to team and organizational success by mentoring peers, sharing best practices, recommending service improvements, and keeping leadership informed of operational needs and challenges

Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed

Ensure proper handling of delicate components and adherence to hospital regulations and environmental, health, and safety policies

Manage travel to clinical and stakeholder sites for technical support, training, and meetings

Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate

Perform other duties as assigned

Qualification

Biomedical EngineeringElectro-mechanical troubleshootingInstallationMaintenanceMicrosoft Office proficiencyCustomer serviceCommunication skillsInterpersonal skillsAttention to detail

Required

Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices, with the ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems in compliance with safety and regulatory standards

Demonstrated ability to work independently to effectively manage assigned territory

Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers

Excellent verbal and written communication skills required

Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint)

Able to work in healthcare environments while adhering to PPE protocols (e.g., gowning, mask), and meet the physical demands of the role including standing, kneeling, bending, and regularly lifting up to 50 lbs, with occasional heavier lifting using appropriate aids

Ability to travel 50-75%, including overnight stays; willingness to drive long distances or fly as required

Valid driver's license required

Demonstrates alignment with Vantive's cultural values: Care, Own it, Trust, and Innovate

Associate's degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field

OR associate's degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience

OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience

OR completion of a U.S. military electrical or electrical biomedical equipment technology program