Physical Rehabilitation Network (PRN) ยท 20 hours ago
Helpdesk Tech
United States
Full-time
Remote
New Grad, Entry LevelPhysical Rehabilitation Network is seeking a highly skilled Level I Helpdesk Technician to join their dynamic IT team. The successful candidate will provide advanced technical support for Windows-based systems and software, requiring strong troubleshooting skills and a customer-centric approach.
Health CareMedical DeviceRehabilitationTherapeuticsWellness
Responsibilities
Diagnose and resolve complex technical issues related to Windows operating systems, software applications, and network connectivity
Troubleshoot and resolve escalated helpdesk tickets, providing timely and effective solutions
Utilize advanced troubleshooting tools and techniques to identify and fix root causes of problems
Provide technical support for Windows 10 and 11 operating systems, including installation, configuration, and troubleshooting
Maintain and update software applications, ensuring optimal performance and security
Configure and deploy new hardware devices, such as desktops, laptops, and peripherals
Troubleshoot network connectivity issues, including DNS, DHCP, and VPN problems
Provide support for wireless networks and Wi-Fi connectivity
Configure and maintain network devices, such as routers, switches, and firewalls (e.g., Meraki)
Provide excellent customer service to end-users, explaining technical issues in clear and concise terms
Train and educate users on software applications and IT best practices
Assist with user account management and password resets
Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and knowledge base articles
Qualification
Required
Strong troubleshooting skills
Customer-centric approach
Ability to handle complex technical issues
Advanced troubleshooting of Windows operating systems
Technical support for Windows 10 and 11 operating systems
Installation, configuration, and troubleshooting of software applications
Maintenance and updating of software applications
Configuration and deployment of new hardware devices
Troubleshooting network connectivity issues including DNS, DHCP, and VPN
Support for wireless networks and Wi-Fi connectivity
Configuration and maintenance of network devices such as routers, switches, and firewalls
Excellent customer service skills
Ability to explain technical issues in clear and concise terms
Training and educating users on software applications and IT best practices
Assistance with user account management and password resets
Maintenance of accurate and up-to-date documentation of technical procedures
Company
Physical Rehabilitation Network (PRN)
Physical Rehabilitation Network (PRN) was founded in 1991 to assist physical therapists in developing and operating their own practice without carrying the burden of business administration and back office functions.
Founded in 1991
1001-5000 employees
H1B Sponsorship
Physical Rehabilitation Network (PRN) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-17Acquired
Leadership Team
Aaron Cohen
Head of Human Resources
Recent News
Physical Rehabilitation Network
2025-10-15
2025-09-24
Physical Rehabilitation Network
2025-07-22
Company data provided by crunchbase