Cohere Health · 1 day ago
Senior Manager, Client Success
United States
Full-time
Hybrid
Senior Level
$115K/yr - $135K/yr
7+ years expCohere Health is a company that delivers AI-powered solutions to improve healthcare collaboration and economics. They are seeking a Senior Manager, Client Success to lead key client relationships and ensure exceptional support while collaborating cross-functionally to drive value and improve client experiences.
Consumer SoftwareHealth CareSaaSSoftware
Responsibilities
Serve as the primary client advocate and subject matter expert, building strong cross-functional relationships and leveraging clear, strategic communication to ensure seamless and efficient value delivery
Partner with Strategic Accounts to deeply understand the client’s organizational structure, goals, and opportunities, and translate that insight into a tailored value proposition that drives measurable outcomes with Cohere Health
Work collaboratively with various internal stakeholder groups such as product, engineering, service operations, clinical programs, sales, and analytics to ensure that our clients realize the full value of the services we deliver
Generate materials and reporting that can be leveraged to deliver insights to the client and demonstrate how the program is performing against key success metrics
Document and create organizational visibility to key internal stakeholders on:
Account strategy and insights including outstanding opportunities, areas of risk, and key client activities
Progress of monthly/quarterly initiatives
Key account metrics (e.g., relationship status, progress to goals, account forecasts, etc.)
Proactively identify opportunities to improve the client experience by gathering feedback, monitoring trends, and recommending enhancements to processes or services
Lead team members by setting clear goals, overseeing work, and fostering a collaborative environment to drive client success and achieve project objectives
Qualification
Required
7–10 years of experience in client-facing roles such as Account Management, Customer Success, or similar positions
Bachelor's degree required
Proven ability to build strong, trusted client relationships while driving customer satisfaction and measurable business results
Excellent strategic communication skills, with confidence presenting prepared materials as well as speaking thoughtfully and effectively in real time
A customer-first, startup-ready mindset with comfort navigating ambiguity and change
Experience working within Product-as-a-Service (PaaS) models, delegated vendor models, and/or value-based care environments
Hands-on experience in SaaS or technical roles, with familiarity using software platforms and technology solutions
Ability to shift between strategic and operational work, using systems thinking to prioritize what will have the greatest client impact
Strong project management skills, including planning, execution, and cross-functional coordination
Willingness to travel up to 25% as needed
Preferred
Master's degree a plus or equivalent professional experience
Healthcare domain experience strongly preferred, including direct experience working with patients and/or providers
Familiarity with tools such as Salesforce, Confluence, JIRA, and Google Workspace
Benefits
Medical, dental, vision, life, disability insurance, and Employee Assistance Program
401K retirement plan with company match; flexible spending and health savings account
Up to 184 hours (23 days) of PTO per year + company holidays
Up to 14 weeks of paid parental leave
Pet insurance
Company
Cohere Health
Cohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$186.1MKey Investors
Temasek HoldingsDeerfield ManagementPolaris Partners
2025-05-14Series C· $90M
2024-02-01Series C· $50M
2021-04-13Series B· $36.1M
Leadership Team
Siva Namasivayam
Chief Executive Officer
Robert Shepardson
Chief Financial Officer
Recent News
Company data provided by crunchbase