Dometic · 2 days ago
Customer Service Business Analyst
Litchfield, IL 62056, USA
Full-time
Onsite
Mid Level
$55K/yr - $70K/yr
3+ years expDometic is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and they are seeking a Customer Service Business Analyst. The role involves monitoring retail customer accounts, identifying risks, and leading corrective actions on customer chargebacks while collaborating with team members to support changing business needs.
Consumer ElectronicsConsumer GoodsElectronics
Responsibilities
Maintain a thorough understanding of customer vendor requirements, identify risks and recommend corrective actions to reduce business impact
Research customer portals to identify customer chargebacks/fines
Prepare retail chargeback & corrective action reports
Present retail reports and actions taken to key leadership
Review vendor documents and collaborate with the operations, IT, sales, and finance departments
Recommend operational or process changes to reduce or eliminate customer chargebacks/fines
Responsible for setting up new customer account requirements and communicating risks and/or needs to effectively service customer
Qualification
Required
Bachelor's degree in business/data analytics or equivalent experience required
3 + years of experience in business analytics within vendor/customer retail industry
Experience with retail customer requirements/vendor docs, retail pricing strategies
Advanced experience with Power BI, Excel, and standard Microsoft office applications
Preferred
Ability to work cross-functionally and with external customers
Drive to hit deadlines
High level of responsiveness to ensure internal and external customer satisfaction
Great organizational and team skills
Strong interpersonal & communication skills
Ability to work in fast paced environment with changing priorities
Exceptional problem solving/critical thinking ability
Benefits
Medical/Dental/Vision Insurance
Employee Assistance Program (EAP)
Disability insurance (STD/LTD)
401 (k) with company match
PTO
Company defined holidays and two floating holidays for you to use as you choose
Paid maternity/paternity leave
Tuition assistance
Membership reimbursement (wholesale club and gym)
Employee discounts on our incredible products
Opportunities to make an impact
Company
Dometic
Dometic offers solutions for mobile living in the areas of various sectors such as food, hygiene, and security.
5001-10000 employees
H1B Sponsorship
Dometic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Hatem Haidar
CFO - Dometic Mobile Cooling Solutions
Heather Hauser
Talent Acquisition Partner
Recent News
2025-12-24
Inside INdiana Business
2025-12-12
2025-11-24
Company data provided by crunchbase