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C1 · 5 hours ago

Field Service Technician - C1 Gov

Bloomington, MN

Full-time

Onsite

Mid Level

3+ years exp

C1 is a leading provider of advanced communications and data technology for business. The Field Service Technician will provide repair and maintenance support for telecommunication systems, ensuring reliable operations of voice infrastructure and delivering exemplary customer service.

Call CenterInformation TechnologyMessagingSaaSUnified CommunicationsVoIP

No H1B

Security Clearance Required

Responsibilities

Provide onsite technical support for the customer’s phone systems, including configuration, testing, and maintenance

Performs software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment

Perform routine adds, moves, and changes (MACs) to telephony equipment and user profiles

Monitor system performance, proactively identify issues, and implement corrective actions to minimize downtime

Troubleshoot and resolve hardware, software, and connectivity problems related to the phone system

Collaborate with customer IT staff and vendor support teams to escalate and resolve complex issues

Maintain accurate documentation of configurations, system changes, and support activities

Provide end-user support and training as needed on phone system features and functionality

Ensure compliance with customer policies, security requirements, and operational standards

Provides support and assistance whenever called upon, including after-hours work when required

Qualification

Active Q ClearanceUC CertificationsLAN/WAN TechnologiesVoIP SupportNetwork Security CertificationChange Management PrinciplesMicrosoft Office SuiteCustomer Service SkillsCommunication Skills

Required

Active Dept of Energy Q Clearance or DoD Top Secret

UC Certifications

Three or more years of experience in the maintenance of UC Systems

Ability to work with little or no supervision

Strong understanding of LAN/WAN - Route/Switch technologies and protocols that support VoIP

Excellent verbal and written communication skills

Proficient with Microsoft Word, Outlook, PowerPoint, & Excel

Requires a valid driver's license

Preferred

Strong sense of urgency and commitment to get the job done

Excellent customer service skills

Sec+ or equivalent network security certification

UC Certifications in Voice Specialization

Experience and knowledge of change management principles, methodologies, and tools

Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)

Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

RX Home Delivery

HSA with Employer Contribution

In-vitro Fertility (treatment coverage)

Dental

Vision (2 plans: 12-month and 24-month frames allowance)

FSA Plans (Healthcare, Dependent Care and Limited Purpose)

Pre-tax Commuter Plans

Employer-paid Life Insurance

Employer-paid Short + Term Disability

Long Term Disability (2 plans: Employer-paid or optional Self-paid)

Paid Parental Leave (4 weeks at 100%)

Employee Assistance Plan

Voluntary Life Insurance for team member, spouse and child

Voluntary Accidental Death for team member and spouse

Legal/ID Theft Plans

TeleHealth

Wellness via Omada Health (healthy living solution)

Travel Assistance

Business Travel Accident Coverage

Medical for foreign travel coverage

Employer-paid Pet Telehealth

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Volunteer Time Off

10 Holidays

Summer Sizzle

On Demand Pay (Daily Pay)

Company

C1

C1, the global technology solution provider elevating connected human experiences, is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams, and our communities.

Founded in 1988

Minneapolis, Minnesota, USA

1001-5000 employees