Gasmet Technologies Oy · 14 hours ago
Service Engineer
Houston, TX
Full-time
Hybrid
Mid LevelGasmet Technologies Oy is a company focused on designing and manufacturing gas analysis systems and emission monitoring solutions. The Service Engineer role involves completing service and warranty work for customers throughout the Americas, providing a variety of services and technical support to ensure customer satisfaction and alignment with company objectives.
Consumer ElectronicsElectronicsManufacturing
Responsibilities
Complete service and warranty work for customers throughout the Americas, ensuring that all repairs are finished on time and within budget
Provide a variety of in-house and field services at customer sites, which include startup and commissioning, field troubleshooting and repair, spare parts sales, remote and in-person training, sales support, and similar activities
Fulfill administrative responsibilities associated with CRM and ERP systems, such as order acceptance and processing, expense management, forecasting, and preparing periodic management reports and responses to inquiries
Collaborate with Gasmet’s global service team to ensure alignment with worldwide service practices and to implement programs that support revenue growth, profitability, cash flow, and other business objectives
Provide technical support to the sales team and responsible for providing technical advice and service needed for Gasmet customers to effectively configure, operate, and maintain their products
Qualification
Required
Technical degree or certification from an education program related to repairing and maintaining electrical and/or mechanical products and systems
Strong customer-facing experience: Ability to handle inquiries, resolve issues, and maintain positive relationships
Order and delivery coordination: Experience communicating about purchase orders (POs), deliveries, and invoicing
First point of contact skills: Skilled in managing multiple customer interactions professionally and efficiently
Ability to schedule service work and manage workloads effectively
Time-sensitive task management: Ensuring invoicing and spare part orders are processed promptly
Problem-solving and multitasking under pressure. Strong written and verbal communication. Ability to work independently and as part of a team
Ability and willingness to travel throughout North and South America without restriction. Occasional trips to company facilities and events in Europe may also be required
Preferred
Experience in similar product lines or industries (e.g., industrial equipment, gas analysis, or technical instruments) is a plus
Experience with IFS or similar ERP systems, or willingness to learn. Proficient with Microsoft Office and related software
Understanding of stock control and supply chain processes
Quotation and offer preparation: Experience creating and negotiating service offers for customers
Service sales experience and familiarity with managing service contracts, warranties, and installed equipment bases is a bonus
Benefits
A permanent, versatile position in a global company
An interesting and international role
Opportunities for professional development
A dynamic team that will fully support you in your work
Company
Gasmet Technologies Oy
Gasmet provides innovative gas analysis solutions that empower industries, researchers, and regulators to make informed decisions for a cleaner, safer world.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2019-12-09Acquired
Company data provided by crunchbase