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Entergy · 1 day ago

Sr Mgr, IT Service Delivery

New Orleans, LA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Entergy is a leading energy company and they are seeking a Senior Manager of IT Service Delivery. The role involves overseeing the health, development, and implementation of the Maximo application while aligning IT strategy with overall business goals and managing a team responsible for application support.

Electrical DistributionEnergyMarketingPower GridRetail TechnologyTrading Platform

No H1B

Responsibilities

Establish and maintain appropriate business relationships with customers to ensure alignment and a voice for the business within IT

Develop strategic plans and roadmaps for new applications to support business objectives and increase the sharing of information across systems

Manage a team of development and support personnel. This team provides both expertise and technical delivery of Entergy's platforms and systems

Support major events as part of the Incident Management process to ensure systems are meeting expectations and resolve all system issues as they may arrive

Work with other IT functions and internal and external stakeholders to determine technology needs and design solutions

Provide day-to-day support and oversight of suppliers delivering services to meet the business need while maintaining compliance with corporate policies and regulatory requirements

Provide ownership and guidance to ensure projects are executed on time, on budget and to the expected business outcomes of the project

Forecast and review financial information to ensure team operations are within budget

Provide ownership for software contracts and renewals, ensuring that we are properly licensed to deliver the expected services

Qualification

Maximo application managementITIL V3PMPPgMPStakeholder managementSoftware development lifecycleVendor managementCritical thinkingProblem-solvingVerbal communicationWritten communication