HOATalent ยท 4 days ago
Front Office Manager
Bethesda, MD
Full-time
Onsite
Entry Level
$50K/yr - $50K/yr
1+ years expKeymont Community Management (KCM) is a leading community management firm dedicated to providing quality service through a knowledgeable team. The Front Office Manager is responsible for managing front desk operations, maintaining office supplies, and ensuring smooth communication and operations within the office.
Real Estate
Responsibilities
Receives Callers, Determines the Nature Of Business, And Directs Callers To Destination
Maintains Daily Call Log That Records Name, Time Of Call, Nature Of Business, Person Called Upon, And Notes On Appropriate Action Taken
Compiles Lists Of Contractors That Will Be On-Site Daily And Distributes List For The Next Day
Signs Keys Out To Residents Who Have Been Locked Out, And/or Contractors Who Are Approved For In-Unit Work
Keeps Key System In Good Order And Ensures that at the close of business, all keys signed out have been returned
Opens, Sorts, And Distributes Mail Daily
Responsible For All File Management And Database Upkeep
Inputs Work Orders And Gives To Appropriate Parties if Requested
Issues Pool Passes (Seasonally), Visitor Parking Passes, And New Resident Parking Stickers
Keeps Inventory Of Office Supplies And Orders Any Supplies Needed
Manage front desk operations, including answering phones promptly, greeting walk-ins, and following coverage procedures when stepping away or during breaks
Open and distribute mail, provide invoices to the General Manager, and enter resident work orders into BuildingLink
Maintain office and atrium coffee bar supplies through daily restocking, weekly inventory, and ordering via Staples Advantage; receive and organize supply deliveries
Ensure adequate paper, copier supplies, and staples for newsletters and large print jobs; understand how to load and replenish copier supplies
Assist new owners by collecting closing statements, providing registration materials, entering information into BuildingLink, maintaining unit files, and tracking new owners
Issue parking passes and manage key distribution in compliance with association rules using the HandyTrac system, including key returns and employee clearance updates
Stay current on all association rules, policies, applications, and forms
Coordinate with service providers for copier, fitness equipment, IT, and Verizon support as needed
Maintain proficiency with BuildingLink, HandyTrac, office phone systems, and newsletter formatting and printing processes
Qualification
Required
Must have a high school diploma
Must have at least 1-year of related experience
Preferred
Related Experience In An Environment Involving Extensive Resident And Community Relations
Friendly And Possesses Excellent Customer Service Skills
Detail Oriented
Must Be A Team Player And Take Initiative
Great Oral Communication Skills
Ability To Thrive In A Fast-Paced Environment And Be Able To Multi-Task Effectively
Benefits
Full coverage of manager education, including CAI
Flexible work arrangements, including work-from-home options and flexible hours
Company
HOATalent
Too many association management companies grind down their Managers with no support system and no thanks for their late nights and early mornings.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase