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BayOne Solutions · 1 day ago

Client Relations Specialist

United States

Contract

Remote

Entry, Mid Level

$41/hr - $43/hr

2+ years exp

BayOne Solutions is seeking a Sales/Account Manager III to provide support and account management for live sellers. The role involves handling inbound requests, acting as a point of contact for sellers, and ensuring a smooth seller experience through effective communication and issue resolution.

Information and Communications Technology (ICT)Information ServicesInformation TechnologySaaSSoftware

Growth Opportunities

Hiring Manager

Muhmmad Arif

Responsibilities

Handle inbound requests from sellers (account issues, bugs, technical support)

Act as the point of contact (POC) for sellers — log issues, open tickets with the product/tech team, and maintain communication back to the seller until resolved

Document issues thoroughly and ensure they reach the right internal team

Support accounts to grow by providing a smooth seller experience and escalating feedback into process improvements

Mostly will be email support to start with

Qualification

Account ManagementTechnical SupportSalesforceJiraLive StreamingCommunicationProblem SolvingDocumentation

Required

First line of defense for live sellers

No sales responsibilities — this is purely support/account management, not farming accounts

Hands-on support for sellers new to live streaming, including account setup and technical troubleshooting

Must be comfortable working in ambiguity, able to self-start, and identify common themes across issues to help define resolutions

Strong account management mindset → someone who can own issues end-to-end, not just pass tickets

Primarily reactive at this stage

Handle inbound requests from sellers (account issues, bugs, technical support)

Act as the point of contact (POC) for sellers — log issues, open tickets with the product/tech team, and maintain communication back to the seller until resolved

Document issues thoroughly and ensure they reach the right internal team

Support accounts to grow by providing a smooth seller experience and escalating feedback into process improvements

Mostly will be email support to start with

2+ years of experience in managing or supporting accounts (no cap on maximum years)

Strong technical support experience (bug troubleshooting, documenting issues, filing tickets) are not a match

Backgrounds in call centers or customer support environments are acceptable if combined with account management skills