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Enhesa · 1 day ago

Senior Account Manager (Product)

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $105K/yr

5+ years exp

Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. They are seeking a Senior Account Manager to maintain and expand relationships with large customers, ensuring client satisfaction and managing account objectives for retention and growth.

Business IntelligenceLaw EnforcementLocal

Work & Life Balance

Responsibilities

Maintaining and developing professional relationships with existing clients:

Ensuring client satisfaction and loyalty by building relationships with key client personnel, decision-makers, stakeholders and buyers

Being the central point of contact for Enhesa’s customer base, while capturing, reporting and acting on customer feedback

Proactively assessing, clarifying, and validating customer needs on an ongoing basis:

Understanding Enhesa’s customer base’s unique goals and business processes, as well as providing knowledge of Enhesa applications to the customer

Uncovering roadblocks and delivering strong account guidance

Leading solution development efforts that best address customer needs while coordinating the involvement of all necessary Enhesa personnel:

Being a liaison between the client and Enhesa, mitigating client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client

Representing the Account Management team in cross-functional sounding boards/projects and co-driving decisions to preserve and enhance client satisfaction and enable business growth

Onboarding clients:

Being responsible for onboarding clients to Enhesa services

Developing and executing client success plans and strategies

Facilitating communication between the client and Enhesa's Support Services (such as Client Services, Expert Services, etc.)

Managing and owning contract renewals and growth opportunities:

Owning and negotiating contract renewals and addenda for growth opportunities

Creating demand and continuously seeking out opportunities to upsell and cross-sell Enhesa’s products

Providing transparency, control and predictability on the opportunities pipeline and forecasted revenue

Identifying opportunities for enhancements of the go-to-market (GTM) strategy and roll-out of new products

Navigating higher growth targets/quotas by uncovering cross-sell opportunities within other client departments and up-sell opportunities by growing clients globally

Managing a book of business worth more than €4+ million overall

Supporting the Account Management team internally. Assisting Account Managers with personal development, training, onboarding new Account Managers, learning internal tools and navigating the proper channels internally

Participating in tradeshows and conferences. Representing the Account Management team at certain industry or partner events to strengthen personal interactions and relationships with own or colleagues’ accounts

Qualification

SalesAccount managementClient relationship managementProject managementSaaS industry experienceCRM skillsJiraConfluenceSharePointMicrosoft Office Suite 365Fluency in EnglishTeam player

Required

Bachelor's degree in business, communications, marketing or similar field of study from an accredited university required

5-7 years of demonstrated experience with sales and account management in a business to business environment in the SAAS, IT, insurance, engineering, financial services or consultancy industry

Experience in executing sales and account plan-based strategies for current clients

Demonstrated ability to achieve annual growth targets and client satisfaction

Solid project management/cross-functional collaboration

Solid problem-solving and customer relationship management (CRM) skills

Knowledge of internal tools: Jira, Confluence, and SharePoint

Team player. Ability to work on a team in a collaborative environment, sharing information and best practices

Fluency in English. Other languages are an asset

Proficiency in Microsoft Office Suite 365