eTeam · 16 hours ago
Desktop Support Specialist
Phoenix, AZ
Contract
Onsite
Senior Level
$21.50/hr - $21.50/hr
5+ years expeTeam is seeking a Desktop Support Tech/ L2 to provide on-site, second-level IT support at customer locations. The role involves troubleshooting hardware, software, and network issues while ensuring smooth operations and delivering high-quality service to end-users.
Information Technology
Hiring Manager
Sukanya Kumari
Responsibilities
Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
Deliver priority services for executive and VIP users
Maintain accurate documentation in ServiceNow and contribute to reporting requirements
Perform IMAC (Install, Move, Add, Change) and break-fix activities
Carry out preventative maintenance and follow SME instructions for infrastructure support
Ensure exceptional customer service and professional communication across organizational levels
Qualification
Required
5–7 years of IT support experience
Strong skills in hardware/software troubleshooting with OEMs
Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
Knowledge of SCCM, Citrix, and workspace management platforms
Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
Expertise in imaging computers via PXE or USB (offline media)
Familiarity with Intune for device management
Proficiency with ServiceNow ticketing system
Troubleshooting hardware issues with OEMs (printers, computers, phones)
Zebra printer and scanner support
Experience with Zscaler firewall, VPN, and Active Directory
Remote desktop support tools (LogMeIn)
Nexthink for end-user analytics
Knowledge of SCCM, Citrix, and similar platforms for workspace services
Understanding of TCP/IP networking, domains, and server-client operations
Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
Familiarity with backup operations and tape management
Exceptional customer service and professional communication across organizational levels
Preferred
Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase