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NetSuite · 1 day ago

Product Manager - Operations for Oracle Health Patient Portal

United States

Full-time

Remote

Mid Level

$54K/yr - $126K/yr

3+ years exp

NetSuite is a leader in cloud solutions, and they are seeking a Product Manager Operations for the Oracle Health Patient Portal. The role involves coordinating and tracking product discovery and delivery activities, ensuring operational effectiveness, and facilitating cross-functional collaboration to streamline processes and improve outcomes in healthcare.

Cloud ComputingComputerCRMiOSSaaSSoftware

No H1B

Responsibilities

Coordinate and track all product discovery and delivery activities, ensuring all deliverables are timely, accurate, and approved

Engage proactively with cross-functional teams to surface dependencies, risks, or misalignments early

Maintain and update project documentation and tools (such as Jira, Confluence, etc.) and facilitate seamless information flow

Communicate clearly and efficiently, reducing time spent by others on coordination or administrative tasks

Identify potential conflicts or inconsistencies in plans, escalating as needed for timely resolution

Serve as a process knowledge resource for the team; help onboard and support others in project coordination best practices

Track all discovery and delivery activities for each product area

Collaborate with product managers and cross-functional teams to maintain accurate dashboards (e.g., Jira, Confluence)

Organize and facilitate weekly status meetings/stand-ups with product teams

Ensure readiness, completeness, and approval of all deliverables (such as requirements in Jira)

Identify and report at-risk or delayed work items; highlight these for visibility and escalation

Act as primary liaison to engineering and technical program management (TPM) counterparts

Coordinate release-related tasks, ensuring alignment between stakeholders

Monitor program status and flag concerns or misalignments based on broad program knowledge

Maintain compliance with product release management and other process requirements; coordinate related meetings and communications

Lead retrospectives/post-mortems to evaluate performance and identify improvement opportunities

Support product managers with questions or compliance regarding process requirements

Dependency & Issue Management supporting cross-team coordination and manage status with dependency-owning teams and escalating issues related to ownership, delayed response, or lack of commitment as needed

Prepare, distribute, and review weekly reports on status, risks, and blockers

Track and review key performance indicators (KPIs) and objectives and key results (OKRs)

Qualification

Product ManagementHealthcare ITAgile MethodologiesSaaS SolutionsProject ManagementCollaboration ToolsProcess ImprovementCommunicationDetail-orientedOrganizational Skills

Required

3 to 5+ years of experience in product management

Applicants are required to read, write, and speak English

Preferred

2+ years of experience in product management, preferably in healthcare IT or related fields

Experience with SaaS solutions and Agile methodologies

Highly organized, detail-oriented, and persistent in follow-through

Confident engaging with various teams and stakeholders, inside and outside of core product areas

Proven experience with some aspect of project or product management, familiar with product lifecycle best practices

Adept at quickly learning and utilizing collaboration/productivity tools (e.g., Jira, Confluence, or equivalents)

Strong communicator, approachable, and proactive in sharing process expertise

Ability to recognize potential conflicts or misalignments within and across teams, even without deep technical knowledge

Proven experience with some aspect of project or product management, familiar with product lifecycle best practices. Familiarity with release management-related tasks or the ability to quickly learn operational processes in a healthcare product environment

Bachelor's degree in Business, Computer Science, Healthcare Management, or related field

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance