Veterinary Assistant/Customer service - 26-00088 jobs in United States
cer-icon
Apply on Employer Site
company-logo

cyberThink Inc ยท 1 day ago

Veterinary Assistant/Customer service - 26-00088

positionDuluth, GA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$18/hr - $22/hr

cyberThink Inc is seeking a Customer Representative to handle complex service interactions and enhance customer experience. The role involves assessing customer needs, resolving inquiries, and documenting interactions while collaborating with diverse teams.

ConsultingHuman ResourcesInformation Technology
check
H1B Sponsor Likelynote
Hiring Manager
Mayur Patel
linkedin

Responsibilities

Anticipate customer needs and meet those needs through upselling, cross selling of products, and/or services, including support and direction on use of online account management tools
Execute needed follow-up through various communication channels such as outbound calls and emails in accordance with Standards
Accommodate special customer requests and rectify customer complaints with good judgment and critical decision-making skills while balancing the needs
Resolve inquiries related to marketing programs, product, price, and order status information within established processes and procedures
Acquire and maintain an understanding of processes, procedures, and the systems used for support
Document each interaction information on each interaction, so the information can be shared throughout Communicates day-to-day work status updates within the team
Collaborates with a purpose to identify common ground across diverse teams to achieve mutual and independent goals

Qualification

Animal/Veterinary experienceCustomer experience focusSalesforce/SAPBI customer platformMulti-taskingMicrosoft applicationsCommunication skillsInterpersonal skillsAdaptability

Required

Demonstrates strong competence in maneuvering BI's customer platform and systems
Exhibits great proficiency in multi-tasking and ensuring each customer interaction is handled with a high quality of care
Demonstrates great adaptability skills; adjusts easily to changes in processes and procedures Customer Care
Adapts existing processes to current method of task completion and may make recommendations; identify opportunities for improving one's work environment
Excellent written and verbal communication skills Strong interpersonal skills with the ability to work in a close team environment
Must be able to work within several software applications including Microsoft, call center, and custom programs
Customer experience focus
Ability to learn and comprehend abstract, complex, and technical information

Preferred

Associate or Bachelor's degree from an accredited institution is preferred
Animal/Veterinary experience is a plus
Salesforce/SAP is a plus

Company

cyberThink Inc

twittertwittertwitter
company-logo
cyber think is a staffing and recruiting company specializing in IT staffing and recruitment services.
dateFounded in 1996
location
Bridgewater, New Jersey, USA
people-size201-500 employees
web-link
http://cyberthink.com

H1B Sponsorship

cyberThink Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (77)
2022 (122)
2021 (156)
2020 (345)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-07-29Acquired

Leadership Team

leader-logo
Ravinder S. Thind
Founder, President, and CEO
leader-logo
James Lombardo
Executive Vice President and Founding Partner
Company data provided by crunchbase