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Canopy Technologies · 13 hours ago

IT Help Desk Specialist

Littleton, Colorado

Full-time

Onsite

Senior Level

$36/hr - $40/hr

5+ years exp

Canopy Technologies is dedicated to advancing materials and manufacturing processes for aerospace applications. They are seeking an IT Help Desk Specialist to provide technical support, ensure compliance with cybersecurity standards, and support mission-critical systems in a regulated aerospace manufacturing environment.

Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Provide first- and second-level technical support for hardware, software, and network issues across the organization

Troubleshoot and resolve IT incidents in a timely manner, escalating complex issues when necessary

Maintain compliance with CMMC and NIST 800-171 requirements in daily IT operations

Support systems used in aerospace manufacturing, including ERP, MES, and CAD/CAM applications

Assist with audits, documentation, and reporting related to cybersecurity and regulatory compliance

Collaborate with IT security teams to enforce security policies and procedures

Train and support end-users on secure IT practices and compliance requirements

Maintain accurate records of IT assets, tickets, and resolutions in help desk systems

Qualification

CMMC complianceNIST cybersecurity standardsIT systems in manufacturingWindows troubleshootingLinux troubleshootingActive DirectoryOffice 365Cloud-based security toolsITIL practicesHelp desk ticketing systemsERP/MES systems supportCAD/CAM software supportCompTIA Security+Network+CISSPCMMC AssessorCommunicationDocumentation skillsOrganizational skillsCross-functional teamwork

Required

Minimum 5 years of IT help desk or technical support experience in a regulated industry (aerospace preferred)

Strong knowledge of CMMC compliance levels and NIST cybersecurity standards

Experience supporting IT systems in manufacturing environments

Proficiency with Windows, Linux, and network troubleshooting

Familiarity with Active Directory, Office 365, Cloud-based, and endpoint security tools

Excellent communication skills and ability to work with cross-functional teams

Strong documentation and organizational skills

Preferred

Prior experience in aerospace or defense manufacturing IT support

Certifications such as CompTIA Security+, Network+, CISSP, or CMMC Assessor

Experience with ERP/MES systems and CAD/CAM software support

Knowledge of ITIL practices and help desk ticketing systems

Company

Canopy Technologies

At Canopy A&D, our Research & Innovation Center of Excellence is the catalyst of our enterprise, empowering breakthroughs in thermal protection systems (TPS), signal reduction technologies, and advanced materials.

Founded in 2021

Denver, Colorado, USA

11-50 employees