HCM Unlocked · 1 day ago
Vice President, Professional Services
United States
Full-time
Onsite
Director/Executive
10+ years expHCM Unlocked is seeking a Vice President of Professional Services to oversee client-facing projects and internal initiatives. This leader will manage resources, financial targets, and ensure project delivery aligns with strategic goals while fostering a high-performing team and optimizing operational efficiencies.
Human ResourcesInformation TechnologySmall and Medium BusinessesSoftware
Responsibilities
Lead the development, launch, and growth of ABC Company’s UKG Ready Systems Integration practice
Oversee the governance and operations of the PMO, Technical Services, and Data Services ensuring the successful delivery of all projects aligned with the organization’s goals and client needs
Manage the annual budget of Professional Services and drive the execution of work and management of resources to achieve key metrics and financial targets related to revenue and gross margin
Oversight in collaboration with Professional Services Leaders of the HCM Unlocked project portfolio within Professional Services, ensuring projects are delivered on time, within scope, and budget
Recruit, mentor, and develop a high-performing team of project managers, technical and data consultants, and offshore resources fostering a culture of excellence and accountability
Enhance and refine existing HCM Unlocked processes, methodologies, and standards to increase project efficiency and execution, in alignment with best practices
Partner with senior leadership to define and execute on the strategic vision of HCM Unlocked, supporting scalability, operational efficiencies, and service excellence
Serve as the primary point of contact for internal and external stakeholders, providing leadership, clear communication, and accountability for project outcomes
Oversee project resourcing, capacity planning, and utilization, ensuring the proper allocation of personnel across Professional Services to meet project demands
Responsible with the Professional Services Leaders to govern adherence to all QA tasks for every project
Responsible with the Professional Services Leaders to govern signoff execution by primary stakeholders (client, HCM Unlocked, Vendor, Project teams) for every project
Monitor and evaluate the performance of ongoing projects, using metrics and KPIs to assess project health and implement improvements where necessary
Lead regular reviews and audits of the Professional Services teams’ effectiveness, adjusting processes and standards as needed to ensure continuous improvement and operational efficiencies
Manage relationships with key stakeholders across departments and client-facing teams, to ensure alignment of project objectives and cross-functional collaboration
Oversee the onboarding of new staff (contractor, permanent or offshore), providing mentoring and guidance to promote a culture of excellence
Collaborate with sales teams to support pre-sales efforts by assisting with scoping, cost estimates, and confirmation of resource availability and skill requirements
Deliver frequent performance updates to leaders through recurring KPI meetings, Sr. Leadership meetings, and other leadership events using formal presentations of data delivered to stakeholders
Collaborate with the CTO and IT team to ensure that all team resources and tools are compliant with the handling and storage of client data in accordance with governing laws and regulations
Collaborate with HR and Talent Acquisition teams to maintain adequate staffing and skills required to meet the demands of client needs
Proactively audit time-entry data to ensure integrity and accuracy in client billing, in addition to ensuring achievement of financial targets and goals
Timely engagement in client escalations to perform research and root cause analysis to remedy the situation - Could potentially result in determining the need for issuing a credit
Promote a culture of continuous improvement and knowledge sharing across all Professional Services teams (PMO, Technical Services, Data Services, etc)
Ensure all HCMU Professional Services activities comply with organizational policies and regulatory requirements
Provide leadership in driving organizational change management efforts related to optimizing the work processes executed by Professional Services teams (PMO, Technical Services, Data Services, etc) and/or tools
Participate in client engagements to reinforce Professional Services standards and methodologies and ensure project outcomes meet client expectations
Qualification
Required
Bachelor's degree in business, IT, Project Management, or a related field
10+ years of experience consisting of project management and technical implementations
5+ years in a leadership role, preferably in a professional services or consulting environment
Proven track record of improving and enhancing existing operations, processes, and methodologies through standardization and optimization
Proven track record of managing department budgets and achieving financial targets to drive revenue and growth for an organization while managing gross margin and expenses
Excellent communication and leadership skills, with a proven ability to engage with stakeholders at all levels of the organization
Preferred
Advanced degree (MBA or similar)
PMP Certification or equivalent
Experience with HRIS and familiarity with system integrations and related project management efforts
Experience with Six Sigma and/or project management methodologies (e.g., Agile, Waterfall)
Company
HCM Unlocked
HCM Unlocked provides payroll, HR implementation, technology optimization, payroll processing and PEO analysis services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Wallace
Chief Executive Officer
Company data provided by crunchbase