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INSPYR Solutions · 9 hours ago

Level 1 Application Support Analyst

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

INSPYR Solutions is a leading expert in delivering flexible technology and talent solutions. They are seeking a detail-oriented Level 1 Application Support Analyst responsible for providing first-line support for custom IT Business applications and collaborating with development teams to resolve issues.

Information TechnologyProfessional ServicesStaffing Agency

No H1B

Responsibilities

Serve as the initial point of contact for support requests via phone, email, or ticketing system

Accurately log and categorize all incoming requests in the support system

Perform initial triage to determine severity, priority, and type of issue (bug, enhancement, or general inquiry)

Escalate complex issues to Level 2/Level 3 teams and provide all necessary details for resolution

Communicate professionally and promptly with customers to acknowledge receipt of requests and provide status updates

Collaborate with offshore development teams to ensure timely resolution of issues

Maintain detailed documentation of support activities, resolutions, and follow-ups

Identify recurring issues and recommend process improvements or knowledge base updates

Ensure compliance with established SLAs and support procedures

Qualification

Application support experienceTicketing systems proficiencySQL query knowledgeTechnical aptitudeCommunication skillsSDLCAgile/Scrum exposureTroubleshooting techniquesWeb-based applications supportOilGas industry experienceAttention to detailOrganizational skillsCollaboration skills