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Lambda Legal · 17 hours ago

Junior Systems Administrator

New York, NY

Full-time

Hybrid

Entry Level

$63K/yr - $92K/yr

2+ years exp

Lambda Legal is a national advocacy organization committed to achieving full recognition of the civil rights for the LGBTQ+ community and everyone living with HIV. The Junior Systems Administrator will provide hands-on technical assistance and systems administration in a Microsoft 365 and Entra ID environment, serving as the first line of support for technical problem-solving and ensuring reliable systems for staff operations.

AssociationConsultingNon Profit

H1B Sponsor Likely

Responsibilities

Provide Tier 1-2 technical support for end users via help desk tickets, phone, virtual, and in-person support

Configure, deploy, and maintain computers, laptops, printers, peripherals, and other technical equipment

Create, manage, and deactivate user accounts, groups, licenses, and access rights in Microsoft 365 and Entra ID

Provide technical assistance and training for applications and tools, including Teams, OneDrive, and SharePoint

Support routine system patching, software updates, and endpoint security measures

Maintain accurate asset inventory and track hardware/software records

Identify common user issues, propose and implement workflow improvements, and document solutions to enhance knowledge base resources and training materials

Assist with the IT projects (e.g., system upgrades, hardware refreshes, security initiatives)

Escalate complex or recurring issues while maintaining follow-up with end users

Maintain discretion and confidentiality when handling sensitive information, particularly in a legal advocacy setting

Qualification

Microsoft 365Entra ID (Azure AD)Windows 10/11MacOSTechnical supportTroubleshootingEndpoint securityEmpathyPatienceCommunication skillsInterpersonal skills

Required

2-3 years of experience providing Tier 1-2 technical support in a helpdesk or IT support position

Proven ability to manage technical support cases from start to finish through scoping issues, coordinating solutions, tracking progress, and closing out with clear documentation and follow-up

Proficiency with Windows 10/11 and macOS operating systems, including software installation, configuration, and troubleshooting

Experiencing managing and administering Microsoft 365, including user accounts, licenses, and permissions through Entra ID (Azure AD) or similar identity platforms

Ability to support system patching, software updates, and other security best practices

Experience managing the full hardware lifecycle from deployment and configuration to troubleshooting, maintenance, and replacement

Familiarity with endpoint security practices and patch management

Strong troubleshooting and diagnostic abilities

Experience creating and providing process documentation and training materials

Excellent communication and interpersonal skills with the ability to explain technical issues to non-technical staff

Demonstrated patience, empathy, and professionalism when supporting staff at all levels

Preferred

Prior experience in a law firm, legal services organization, or non-profit environment

Exposure to IT service management tools (e.g., Jira, ServiceNow, Zendesk)

Basic knowledge of networking and IT security principles

Benefits

Medical benefits that begin on your start date

Dental, Vision, and Life insurance (effective 30 days from your start date)

Short & Long-Term Disability plans (effective 30 days from your start date)

403(b) Retirement Plan (employer contribution and matching program begins after 90 days of employment)

Paid Time Off:

Paid Vacation (15 Days)

Sick Leave (12 Days)

Personal Leave (3 Days)

Religious Observance Leave (3 Days)

Bereavement and Bereavement Anniversary Leave

Floating Holiday (1 Day)

12 paid holidays and 5 early office closures

Flexible Spending Account (FSA/DC FSA) and Commuter Benefits

Health Reimbursement Account

Annual professional development funds

$50 monthly mobile phone reimbursement

Summer Fridays from Memorial Day to Labor Day

Premium subscription to the Calm App

Paid sabbatical after 7 years of service at Lambda Legal (4 weeks for non-exempt positions and 8 weeks for exempt positions)

Company

Lambda Legal

Lambda Legal is a national legal organization promoting the rights of gay, bisexual, HIV positive, and transgender people.

Founded in 1990

New York, New York, USA

51-200 employees

http://www.lambdalegal.org

H1B Sponsorship

Lambda Legal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)