Williams-Sonoma, Inc. · 22 hours ago
Director, Product Management and Operations
San Francisco, CA
Full-time
Onsite
Director/Executive
$180K/yr - $220K/yr
10+ years expWilliams-Sonoma, Inc. is redefining digital commerce across its family of iconic brands. The Director, Product Management & Operations – Online Outlet will lead the digital product strategy and operational execution for WSI’s growing multi-brand online outlet business, driving measurable impact across revenue growth and efficiency.
Responsibilities
Develop and execute a cross-brand strategy for WSI’s Online Outlet that balances customer experience, operational efficiency, and profitability
Drive the P&L for the Online Outlet business — accountable for growth, margin, and cost optimization
Define the vision, roadmap, and success metrics for the outlet’s growth and evolution, aligned with WSI’s broader digital and product strategy
Act as a business owner and thought leader, driving innovation and measurable business impact
Champion a test-and-learn culture, using data and experimentation to continuously improve outcomes
Lead an AI-first partnership with WSI’s Tech, Product, and Analytics teams to design and scale automation that optimizes product setup, pricing, and merchandising
Collaborate with data science and engineering to build intelligent systems for product curation, markdown optimization, and inventory allocation
Drive adoption of AI tools and workflows to reduce manual overhead and improve speed-to-market
Identify and prioritize automation opportunities that deliver measurable business and operational impact
Partner closely with Supply Chain and Operations teams to design efficient processes for product dispositioning, allocation, and flow into the Online Outlet channel
Build systems and tools that automate and optimize outlet inventory management, ensuring the right products reach the right customers quickly and profitably
Collaborate on end-to-end operational workflows — from fulfillment and logistics to returns and re-commerce — that enhance efficiency and customer satisfaction
Anticipate and proactively address operational challenges to maintain high standards of execution and cost control
Own the end-to-end digital experience for Online Outlet customers — ensuring a seamless, brand-right, and conversion-optimized journey
Partner with UX, design, and analytics teams to test new interface concepts, search and browse experiences, and personalization levers
Use data and customer insights to identify pain points and translate them into actionable improvements
Balance creativity and technical rigor to craft experiences that are both efficient and inspiring
Build deep partnerships across engineering, analytics, merchandising, operations, and brand teams to drive alignment and execution
Act as the connective tissue between the creative and technical sides of the organization — translating vision into scalable systems and processes
Collaborate with senior leaders to align outlet growth with broader brand strategies and corporate goals
Manage a lean team while tapping into the vast resources of WSI’s technology and data ecosystem
Qualification
Required
Bachelor's degree in Business, Marketing, Computer Science, or a related field or equivalent work experience
10+ years of experience in digital commerce, product management, or merchandising operations — with demonstrated success leading cross-functional initiatives
Proven ownership of P&L or major revenue-driving business lines
Strong technical acumen with experience partnering closely with engineering, data science, or analytics teams
Proven ability to design and execute automation strategies in large-scale digital environments
Strong understanding of supply chain operations and their intersection with digital commerce
Exceptional analytical skills; experience using data and experimentation to drive business performance
Creative mindset with a strong sense of brand and user experience
Excellent leadership and communication skills, with the ability to influence and inspire across diverse teams
Comfortable navigating ambiguity, solving complex problems, and working at the intersection of business and technology
This role requires being onsite in the San Francisco, California office Monday through Thursday
Benefits
A generous discount on all WSI brands.
A 401(k) plan and other investment opportunities.
Paid vacations, holidays, and time off to volunteer.
Health benefits, dental and vision insurance, including same-sex domestic partner benefits.
Tax-free commuter benefits.
A wellness program that supports your physical, financial and emotional health.
In-person and online learning opportunities through WSI University.
Cross-brand and cross-function career opportunities.
Resources for self-development.
Advisor (Mentor) program.
Career development workshops, learning programs, and speaker series.
Company
Williams-Sonoma, Inc.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the home.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Marta Benson
CEO Pottery Barn Brands
Jeff Howie
Chief Financial Officer
Recent News
Digital Commerce 360
2024-05-04
2024-05-04
Springfield Business Journal
2024-04-30
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