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Early Warning® · 1 day ago

Director, Operational Excellence

New York City

Full-time

Hybrid

Director/Executive

$154K/yr - $193K/yr

15+ years exp

Early Warning Services has powered and protected the U.S. financial system for over thirty years. The Director, Operational Excellence is responsible for driving operational excellence and organizational efficiency initiatives, focusing on the design, implementation, and continuous improvement of business processes across the enterprise.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Helps lead the execution of the organization’s process efficiency and optimization initiatives within defined business domains, ensuring alignment with broader enterprise priorities

Conducts and oversees process assessments across assigned functions to identify inefficiencies, redundancies, risks, and opportunities for improvement

Helps lead a small team in guiding delivery of medium- to large-scale process improvement and transformation initiatives

Partners with senior leaders and key stakeholders to translate strategic priorities into actionable process improvement efforts, supporting cross-functional collaboration and effective execution

Partners closely with the Head of Corporate Strategy and the Senior Director of Operational Excellence to execute agreed-upon transformation priorities, ensuring strategic intent is translated into measurable operational outcomes

Defines, tracks, and analyzes key performance indicators (KPIs) to measure process effectiveness, efficiency gains, and initiative outcomes

Supports the adoption of automation, AI, and digital solutions by identifying use cases, partnering with technology teams, and driving implementation within scope

Prepares clear, data-driven analyses, reports, and recommendations for senior leadership, translating process findings into practical, decision-support insights

Serves as a change champion for assigned initiatives, driving engagement and adoption through effective communication, stakeholder management, and follow-through

Ensures compliance, risk, and scalability considerations are incorporated into process redesigns in collaboration with risk, legal, and control partners

Qualification

Process improvement frameworksChange managementData-driven decision-makingLean Six Sigma certificationFinancial Services experienceStakeholder managementExceptional communication skillsNegotiation skills

Required

Bachelor's degree in business administration, operations management, industrial engineering, or related field

15 or more years of experience in business process improvement, operations excellence, or management consulting, preferably with at least 3 years in a director or principal-level role. Experience may also be attained through graduate level study

Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact

Deep knowledge of process improvement frameworks (e.g., DMAIC, Lean, Six Sigma, Kaizen)

Strong background in change management and executive stakeholder management

Exceptional communication, influencing, and negotiation skills

Background and drug screen

Preferred

Master's degree or MBA

Lean Six Sigma Black Belt or Master Black Belt certification

Experience in Financial Services

Strong data-driven decision-making skills, with proficiency in BI tools and advanced analytics

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.