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LoanCare · 10 hours ago

Senior Human Resources Business Partner II

Virginia Beach, VA

Full-time

Hybrid

Senior Level, Lead/Staff

$70K/yr - $100K/yr

10+ years exp

LoanCare is a leading national provider of full service subservicing to the mortgage industry. The Senior Human Resources Business Partner II serves as a strategic advisor to senior leaders, aligning people strategies with business objectives and providing expert guidance on complex employee relations and performance management.

Responsibilities

Partner strategically with a distributed workforce and senior leaders across on‑site and remote environments, cultivating trusted relationships that align people strategies with business goals and enhance organizational performance

Provide expert-level consultation to leaders and employees on complex human resources matters, including employee relations, performance management, workplace investigations, policy interpretation, and compliance with federal, state, and local employment laws

Translate organizational and people strategies into actionable HR initiatives that support talent development, engagement, succession planning, and organizational effectiveness

Lead and oversee employee relations investigations, including sensitive and high-risk matters, ensuring fair, consistent, and well-documented outcomes that mitigate organizational risk

Advise and coach leaders through disciplinary actions, performance improvement plans, and termination decisions, ensuring compliance, consistency, and alignment with company policies

Manage and maintain oversight of unemployment claims and hearings, including preparation and coaching of leaders and representing the organization as required

Provide end‑to‑end management of the I‑9 employment eligibility verification process, ensuring compliance with all legal requirements and proactively identifying and mitigating potential compliance risks to support ongoing audit readiness and internal or external audits

Serve as a backup resource for Leaves of Absence, FMLA administration, and accommodation requests, maintaining compliant processes, complete documentation, and uninterrupted service delivery

Manage and coordinate immigration-related matters for employees, including visa processes, renewals, and compliance in partnership with legal counsel or external vendors

Partner with HR leadership to support benefits administration, including open enrollment planning, communications, and education around both traditional and non-traditional benefits offerings

Collaborate with HR, Training & Recruiting colleagues to ensure seamless onboarding, offboarding, and employee lifecycle processes, promoting a positive and compliant employee experience

Support company-wide employee engagement, wellness, and community initiatives, reinforcing organizational culture and values

Serve as a backup resource for employee concern reporting mechanisms (e.g., “We Listen” hotline), ensuring timely and appropriate response and escalation

Partner with internal and external legal counsel to support litigation matters, risk assessment, and compliance strategies, as directed by HR leadership

Remain current on evolving employment laws, HR best practices, and workforce trends, proactively advising leadership on potential impacts

Perform additional duties and special projects assigned in support of organizational priorities

All other duties as assigned

Qualification

Employee relationsComplianceStrategic business alignmentU.S. employment lawsWorkday experienceHR certificationsMicrosoft WordMicrosoft ExcelConsultative skillsBusiness acumenJudgmentCommunication skillsCollaboration

Required

High School Diploma or equivalent

Minimum of 10 years of progressively increasing responsibility in human resources, with at least 5 years in a Senior HR Business Partner role demonstrating advanced capability in employee relations, compliance, and strategic business alignment

Advanced knowledge of U.S. employment laws and regulations (Federal and multi-state), including FMLA, ADA, EEOC, wage and hour laws, and immigration/employment eligibility requirements

Proven ability to manage complex, high‑risk HR matters and handle sensitive, confidential information with sound judgment, discretion, and professionalism in a fast‑paced environment

Strong consultative skills with the ability to influence and advise senior leaders and drive organizational change

Superior written and verbal communication skills, with a proven ability to articulate complex information clearly to diverse audiences

Advanced proficiency in Microsoft Word and Excel for documentation, reporting, and analysis

Highly self-directed, accountable, and collaborative, with a strong commitment to ethical HR practices

Strong business acumen and strategic thinking

Preferred

Bachelor's degree in Human Resources, Business Administration, or a related field preferred; equivalent professional experience may be considered in lieu of a degree

Workday experience highly preferred

SHRM-CP, SHRM-SCP, PHR or SPHR certification

Benefits

Optional medical, dental, vision, life, and disability insurance

Paid holidays, vacation, and sick leave

Matching 401(k) plan and employee stock purchase plan

Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being

Programs that celebrate achievements and milestones

Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.