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Digital Federal Credit Union · 5 days ago

Collections Team Leader, Hybrid Marlboro MA, Full-Time

xxx, Massachusetts, United States

Full-time

Hybrid

Mid, Senior Level

$30/hr - $33.70/hr

2+ years exp

Digital Federal Credit Union is the largest credit union headquartered in New England, serving over one million members. They are seeking a Collections Team Leader to manage daily operations and activities of the Collections department, ensuring compliance and performance while directing a team in contacting members with delinquent accounts.

BankingFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Assigns and schedules work assignments for Collection department personnel

Establishes department productivity standards utilizing statistical reports and measures collection activities, work flows, and procedures to ensure maximum efficiency and quality

Monitor collection calls to ensure compliance to all laws, rules, regulations, policies, procedures and internal controls

Identify, train and mentor team members to ensure highest possible levels of performance and professional development

Perform regular reviews of team members’ account workmanship and performance to ensure compliance with all policies and regulations including administering regular performance reviews

Participate in recruitment efforts of Collection department personnel

Conducts meetings to inform employees of changes to Credit Union and department policies and procedures

Review and recommend accounts for repossession, foreclosure, settlement, charge off, wellness and workout loan options

Assume responsibilities for collection escalations, proper follow up for all delinquent loans including real estate related loans

Administers proper recognition, performance plans and disciplinary action, in accordance with Credit Union and departmental policy and procedures

Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios

Attend internal and external training programs to enhance technological and supervisory performance

Participate in and/or facilitate team project and focus groups as assigned by Director of Loan Servicing, Manager or Assistant Manager

Perform other job-related duties as assigned by Managers(s)

Qualification

Consumer collections experienceSupervisory experienceAnalytical skillsMS Office proficiencyCollection lawsCommunication skillsMulti-tasking abilityTrainingTeam leadershipMentoring