Clair · 1 day ago
Customer Support Representative (Part-Time)
United States
Part-time
Remote
Entry Level
$21.54/hr - $21.54/hr
2+ years expClair is a company on a mission to create financial freedom for America's workers through their digital banking platform. The Customer Support Representative will assist users with their inquiries and ensure an exceptional customer experience while becoming a product expert in Clair's offerings.
Computer Software
Responsibilities
Answer questions over phone, text, and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!
Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission
Qualification
Required
2+ years of experience in a customer support role
1+ years experience using Zendesk
Excellent communication skills (written and verbal) in explaining tough concepts to customers
An aptitude for numbers and math
A desire to gain a deep understanding of hourly workers and the financial challenges they face
A commitment to helping Clair succeed in serving them
A team player, who is ready to work hard and achieve success with the small but mighty team at Clair
Preferred
Tier 2 level support or tech space experience is a bonus!
An excitement about joining an early startup in the fintech space and about learning all things EWA
Benefits
Medical, Dental, & Vision Coverage, with option to extend to your family
Fully-paid parental leave
Company-sponsored 401k, HSA, and FSA
Unlimited vacation for salaried roles, generous PTO for hourly roles
Work from home setup allowance
Access to your earnings every day on Clair
Company-sponsored short-term and long-term disability insurance
Company
Clair
Clair is an AI-driven fintech company that makes payday simple with embedded On-Demand Pay.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nico Simko
Founder & CEO
Alex Kostecki
CRO
Recent News
Small Business Trends
2025-09-19
2025-09-16
Company data provided by crunchbase