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Piedmont · 13 hours ago

Financial Care Agent - Atlanta, Days

Onsite

Full-time

Onsite

Entry, Mid Level

2+ years exp

Piedmont Healthcare Corporate is seeking a Financial Care Agent to provide front-line support for Patient Financial Care. The role involves handling customer inquiries and concerns, as well as managing financial interactions with patients and guarantors.

Hospital & Health Care

Responsibilities

Serves as front-line support for Patient Financial Care within Piedmont

Responsible for handling and resolving in-person, telephonic or digital customer inquiries and/or concerns by providing patients/guarantors from both hospitals and physician practices with a consistent and seamless experience

Responsible for following up on and collecting pre-service, at-service or outstanding guarantor balances when required

Will provide information on estimated cost of services, verify coverage, secure authorization, make appointments, and explain insurance benefits and information on financial resources to patients/guarantors

Qualification

Healthcare revenue cycle experienceFinancial counseling experienceHealthcare Financial Management certificationCertified Revenue Cycle RepresentativeCustomer service skills