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Healthfirst · 4 days ago

Sr Instructional Designer

Hybrid - NY

Full-time

Hybrid

Senior Level

$83K/yr - $120K/yr

5+ years exp

Healthfirst is a company focused on transforming healthcare through innovative learning solutions. The Senior Instructional Designer will be responsible for designing and developing engaging and effective training programs that align with the company's culture and digital transformation initiatives.

Commercial InsuranceHealth CareHealth InsuranceInsurance

Responsibilities

Partner with key stakeholders and SME’s to identify learning objectives, gather requirements, define outcomes, and establish evaluation measures and success metrics

Engage in a collaborative development process ensuring to partner with SME’s, media developers and key stakeholders as assigned to develop learning assets that align with predefined and rapidly prototyped processes and product solutions

Design and develop learning materials for both asynchronous and synchronous training delivery

Lead the design and development of content to support the comprehensive learning experience, including: course outlines, storyboards, facilitator guides, participant guides, exercise guides, and other content resources

Lead the design and development of dynamic learning solutions which are engaging and creative, while maintaining the instructional integrity and validity of the solutions

Lead the design and development of experiential learning material and training courseware, with a shift to responsive design that supports the learner in the flow of the work

Design and develop multimedia assets with tools included in Adobe Creative Suite or comparable to supplement learning

Collaborate with stakeholders to support iterative improvements or enhancements to learning for improved business outcomes

Ensure materials are up to date and relevant for a seamless experience within the team and for learners (e.g., course outline, digital pre-work and post-work, presentation materials, handouts, communications, participant guides, job aids, leader guides, etc.)

Review content developed by peers and provide timely feedback

Construct engaging training communications and sustainability plans that reinforce key knowledge and skill development beyond the initial courseware

Continuously monitor and solicit feedback on all training programs and materials to ensure accuracy, relevance, and effectiveness, while driving enhancements for improved adoption

Work with business leaders and project managers to meet training delivery schedules, with appropriate resourcing that meet business needs

Keep current with training and learning industry trends, best practices, new technologies, and emerging innovations, with a recommended plan on how to leverage at Healthfirst

Devise the optimal learning design methodologies, standards and processes to advance and evolve the overall instructional strategy determined by the Learning Community of Practice and leadership teams

Devise a design and development approach and timeline that maximize impact per development project/asset

Collaborate with business leaders and HR Business Partners to customize learning interventions that align with business priorities and enhance performance and outcomes

Maintain close partnerships with stakeholders to proactively address capability building for Business Transformation efforts

Identify and plan for access and availability of environments to support design and development projects

Collaborate with designated individuals the use of environments, users, any data staging needs to ensure timely development of content

Develop measures, benchmarks, or scorecards to monitor the effectiveness of efforts; apply these measures to drive progress in capability enhancement

Provide mentorship and technical guidance to peers of pedagogy specialists across business units involving writing skills, standardization and rapid development methodologies

Lead projects and cross-functionally leverage professionals responsible for the design, development and project management of learning programs to support the business strategy and culture

Select and manage third party contributors that seamlessly complement efforts and allow for uniform outputs

Participate in the selection and oversight of vendors to seamlessly complement development efforts

Conduct external research and benchmarking to ensure strategy, content and delivery model are positioned to industry trends and innovative practices

Additional responsibilities as assigned

Qualification

Instructional DesignLearning Management SystemsCourse Authoring ToolsProject ManagementAdobe Creative SuiteVirtual Learning DevelopmentContent Development Best PracticesAnalytical SkillsCommunication SkillsCollaboration SkillsCreativity

Required

Master's degree or equivalent experience in Instructional Design, Instructional Technology or related field in adult learning

Five or more years with a focus on Instructional Design experience in designing and developing content for virtual delivery across a multitude of platforms to support both synchronous and asynchronous learning

Experience in design and development of learning using industry standard course authoring tool(s) with specific focus on adhering to design standards, and outcomes-driven learning solutions

Demonstrated ability to design and develop innovative learning solutions that meet the needs of the organization for maximum business impact

Experience in indirect management of cross-functional talents and vendors in development of various blended learning solutions

Demonstrated track record of designing programs aligned to strategy to realize measurable business impact (quantifying ROI on learning initiatives, metrics)

Extensive knowledge of best practices/programs in content development, and experience applying/adapting relevant practices within the organization

Advanced knowledge of Microsoft Office suite, hands-on experience with Learning Management Systems and other tools to plan and manage learning

Excellent project management skills and demonstrated success in managing and delivering large, innovative, multifaceted projects

Strong planning, organizing, and execution skills

Superior written and verbal communication skills

Strong analytical and problem-solving skills; ability to think strategically and critically in developing solutions to complex problems

Ability to travel out of state, up to 25%

Preferred

Experience leading instructional design efforts and talents in multi-modality learning environments

A track record of taking initiative in transformational and dynamic environments

Strategic thinking, creativity and flexibility in proactively addressing future challenges and opportunities specific to Healthfirst

Experience developing style guides, storyboard templates and other learning development guidelines

Direct experience using learning authoring tools (Articulate Storyline, Articulate Rise and Captivate) and multi-media development tools (Adobe Creative Cloud suite i.e. Adobe Illustrator, Photoshop, Audition, Media Encoder)

Experience publishing content created in course authoring tools to multiple outputs (SCORM, PDF, MP4) and uploading and testing in LMS system

Experience with designing active engagement learning experiences to drive retention and sustainability

Experience in healthcare-related or highly regulated industry

Experience in change management and leadership philosophy and assessment tools with a track record of success in managing programs/processes to develop capabilities across teams

Certifications in one or more course authoring tools and multimedia tools