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Paramount Dental Studio · 5 days ago

Dental Lab Customer Service Representative

United States

Full-time

Remote

Entry Level

$22/hr - $24.50/hr

2+ years exp

Paramount Dental Studio is the fastest growing dental laboratory in the country, seeking a remote customer service representative with dental assistant experience. The role involves problem-solving dentists’ case issues, managing client communications, and facilitating solutions to enhance patient satisfaction.

DentalHealth CareMedical

Responsibilities

Speak with dental practices directly via phone, email and chat, to understand their key concerns and explain the issue to team members as needed

Problem-solve clients’ clinical case issues with your team members and concisely relay the solutions to the clients

Manage clients’ cases and facilitate communication among multiple stakeholders

Quickly access reference materials to analyze and determine appropriate responses to phone and email inquiries

Document and update customer records based on interactions

Perform some work in the billing and administrative departments of the company to develop a holistic view of the business

Learn in-depth how to operate the technology that is changing dentistry and apply this knowledge to provide solutions to clients’ problems

Qualification

Dental Assistant experienceCustomer service skillsProblem-solving skillsDetail-orientedTechnical knowledgeStakeholder coordinationOrganizational skillsCommunication skills

Required

Minimum two years experience as a Dental Assistant (preferably Lead Assistant or EDDA)

Demonstrate a strong customer service attitude rooted in empathy

Extremely detail-oriented and organized, able to meet multiple deadlines and work on multiple customer service cases at the same time

Ability to understand clients' key concerns, ask follow up questions and record and relay detailed information internally to team members and externally to clients

Ability to coordinate with multiple stakeholders and perform in a fast-moving work environment

Technical knowledge is expected to be learned for the position

A secure home office environment that is free from background noise and distractions is necessary

Internet connectivity requirement for remote positions: Paramount requires that you have high speed broadband cable or fiber internet connection with minimum upload/download speeds of 5Mbps/35Mbps. Your internet must come from a wired connection (not a wireless hotspot)