IT Solutions ยท 7 hours ago
Manager, Technical Alignment
Kansas City, MO
Full-time
Hybrid
Senior Level
5+ years expIT Solutions is a nationally recognized leader in the IT space, specializing in high-end technology solutions for small and mid-market businesses. The Manager of Technology Alignment Engineering leads a team responsible for aligning client IT environments with organizational standards to enhance service delivery and reduce reactive support.
ConsultingEducationHardwareInformation TechnologyProfessional ServicesSoftware
Responsibilities
Lead, mentor, and manage a team of TAEs, ensuring consistent execution of alignment processes and client engagement strategies
Set performance goals and conduct regular evaluations to ensure alignment with organizational objectives
Foster a culture of continuous improvement, technical excellence, and client-centric service
Oversee the development, maintenance, and evolution of the Standards Library in collaboration with the Standards Committee
Ensure TAEs conduct regular onsite alignment visits (where applicable) and assessments in accordance with client needs and organizational guidelines
Monitor alignment metrics, review completion rates, and ensure timely delivery of actionable insights to Strategic Advisors
Partner with Strategic Advisors to ensure technical findings from TAEs are translated into strategic business recommendations
Coordinate with Proactive Services, Service Desk, and Professional Services to resolve misalignments and implement improvements
Participate in executive-level planning to evolve the Technology Success Practice and improve client outcomes
Establish and enforce best practices for scheduling, documentation, and client communication across the TAE team
Ensure TAEs maintain deep technical knowledge of client environments and vendor relationships
Drive consistency in service delivery by institutionalizing knowledge and reducing reliance on tribal knowledge
Ensure TAEs build and maintain strong technical relationships with client contacts
Review client feedback and alignment reports to identify trends, risks, and opportunities for improvement
Champion the importance of proactive service and technical alignment in delivering world-class client experiences
Qualification
Required
5+ years of experience in IT service delivery, technical consulting, or systems engineering
2+ years of experience managing technical teams or service delivery functions
Strong understanding of IT infrastructure, cloud services, and compliance frameworks
Proven ability to lead cross-functional teams and drive process improvement
Preferred
Experience with PSA and RMM tools (e.g., Propel, ConnectWise, Kaseya)
Strategic thinker with a passion for operational excellence
Strong interpersonal and communication skills
Ability to manage multiple priorities and client relationships
Comfortable working in a fast-paced, evolving environment
Benefits
Comprehensive Group Benefits Program
Paid Holidays and Vacation
Company-paid life Employee Assistance Program
Company-paid training, materials, and exams
Performance-based bonuses
Flexible/hybrid work arrangements
Company
IT Solutions
With 30 years of experience as a trusted managed services provider, we're your dedicated partner in navigating the complex world of technology, so you can focus on growing your business.
501-1000 employees
H1B Sponsorship
IT Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Ted Swanson
Founder
Recent News
Company data provided by crunchbase