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Festival Foods · 20 hours ago

Produce Assistant Department Manager

Full-time

Onsite

Mid Level

Festival Foods is a Wisconsin grocer committed to exceptional service and community engagement. They are seeking a Produce Assistant Department Manager who will assist the Produce Department Manager in leading the team, ensuring customer satisfaction, and maintaining department standards while providing training and support to associates.

CommunitiesFood and Beverage

Responsibilities

Performs tasks as delegated by the Produce Department Manager and effectively leads the Produce Department in the absence of the Department Manager

Reinforces Festival culture, customer service, and performance expectations to all Produce associates

Trains new Produce associates, and re-trains as necessary

Writes and conducts performance reviews of Produce associates

Documents violations of company policies/procedures by Produce associates and conducts appropriate corrective action, up to and including termination

Answers questions and provides guidance to all Produce department associates

Ensures all department standards are being met in the Produce department

Observes sales floor and back stock conditions; takes action to correct areas of opportunity

Maintains appropriate inventory levels and ensures accurate pricing on products received and sold

Communicates and works cooperatively with Store Director, Produce Manager, other Department Managers and Produce associates to maintain standards and exceed guest expectations

Provides customer service to guests

Assist guests with finding items

Takes orders and other special requests

Answers the telephone and assists callers using proper phone etiquette

Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received

Assists all department associates with daily responsibilities while leading by example

Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed

Required to maintain food safety logs

Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues

Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm

Other duties as assigned

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

Qualification

Retail food knowledgeLeadershipCommunication skillsTechnology proficiencySafety knowledgeTeam motivationCustomer servicePerformance reviewsInventory managementFood safety certificationProblem-solving

Required

High School Education or equivalent combination of education and experience

Understands being in a leadership role and how to motivate a team of individuals

Must possess great oral and written communication skills

Knowledge of technology and the use of a computer

Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions

Ability to deal tactfully and effectively with customers and all personnel

Knowledge and understanding of all safety requirements and company safety policies

Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, cutter, proper lifting techniques, proper scanning technique, hand truck, trash compactor

Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)

Benefits

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.