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Cohere Beauty · 8 hours ago

Director of Commercial Operations

Omaha, NE

Full-time

Hybrid

Director/Executive

8+ years exp

Cohere Beauty is a diverse team of strategic collaborators and product innovators dedicated to promoting diversity and sustainability. The Director of Commercial Operations is responsible for building and enforcing a commercial operating model that drives growth and execution across the customer lifecycle, ensuring effective pipeline management and cross-functional alignment.

BeautyCosmeticsManufacturing

Responsibilities

Own and continuously improve the commercial operating rhythm, including weekly pipeline reviews and monthly or bi-monthly performance reviews with KPI monitoring

Own sales forecasting and pipeline management, ensuring accuracy, consistency, and alignment with Finance

Monitor Business Development Director (BDD) activity, productivity, conversion performance, and pipeline quality

Monitor Customer Success performance at key commercial handoff points, including Win Gate acceptance and early execution health

Own the commercial prospect and opportunity pipeline as the single source of truth

Serve as owner of CRM discipline in Monday.com, including data integrity, KPI definitions, reporting, and adoption

Design and improve commercial processes from prospect qualification through Win Gate and PO receipt

Lead Inside Sales, ensuring effective prospect identification and early qualification support

Support pricing, margin analysis, deal approvals, proposals and incentive performance tracking in partnership with Finance

Ownership of commercial contract document database (SharePoint) and SharePoint Commercial infrastructure

Lead and support the design, administration, and tracking of sales incentive compensation plans

Ensure transparency and accuracy in commission calculations and performance reporting

Develop dashboards, reporting, and insights for the CCO, BD leadership, Customer Success leadership, Finance, and executives

Act as the commercial integrator across Business Development, Customer Success, Finance, Operations, RD&E, and Regulatory

Perform additional duties assigned to support the overall success of the organization

Qualification

CRM designUtilizationBusiness Development OperationsSales OperationsRevenue OperationsOperationalAnalytical skillsMicrosoft Office proficiencyClear communicationCross-functional collaborationAttention to detail