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Conversa Corps · 2 days ago

Culture and Member Service Chat Host (Volunteer)

United States

Full-time

Remote

New Grad

Conversa Corps is launching CollabOps Academy, a professional training program aimed at enhancing collaboration among humanitarian organizations. They are seeking a volunteer Mission Success Host to guide new members through onboarding, ensuring they feel welcomed and supported in the Aid Arena community.

EventsNon ProfitPublic Safety

Responsibilities

Personally welcome assigned new members using a warm, friendly, and inclusive approach that emphasizes genuine interest in them and their work

Initiate first contact within 24 hours of the member joining Aid Arena

Provide clear orientation to key platforms, including Slack channels, Aid Base, and community navigation basics

Conduct periodic check-ins during the first week to ensure comfort and answer questions

Help members understand how they can contribute based on their organization's role and capabilities

Encourage new members to participate in discussions, join relevant channels, and connect with people, teams, and opportunities aligned with their interests

Ask thoughtful, open-ended questions to understand each member's goals, motivations, and engagement needs while helping them open up and share about themselves authentically

Serve as a supportive guide by making tailored suggestions that help new members integrate into the community

Practice 'improv theater'—ad hoc, unscripted collaboration with other Mission Success Hosts and Facilitators to create seamless member experiences

Identify 'matchmaking' opportunities where members could connect based on shared interests, sectors, or complementary capabilities, and share these insights with other Mission Success Hosts

Make gradual 1-on-1 introductions between members before facilitating channel introductions

Guide members to comfortably engage with entire channels, encouraging them to open up, share, make friends, and form relationships

Ensure members understand that basic CollabOps training is required within 3 months of joining

Explain the value and benefits of training for effective participation

Encourage and coax members into signing up for and completing training

Ensure members sign required User Agreement

Guide members through Slack profile updates and completion

Request and facilitate annual updates to Aid Base entries for member organizations

Track onboarding activities, member progress, and cultural adaptation using the provided checklist and engagement tools

Maintain accurate notes on interactions, questions, potential concerns, and member comfort level

Provide concise weekly updates to the Member Success Manager

Escalate disengagement patterns, complex questions, barriers to participation, or concerns to the Member Success Manager in a timely manner

Participate in occasional Mission Success Host team check-ins, training sessions, or feedback conversations

Provide input on improvements to onboarding scripts, checklists, and member engagement strategies

Support a culture of community, empathy, and shared learning within the Member Success Team

Share observations about member needs and gaps with Communications & Marketing team to identify community-building opportunities

Qualification

Community EngagementEmpathetic EngagementDigital Communication ToolsCultural CompetenceCollabOps UnderstandingWritten CommunicationOrganization & Time ManagementSituational AwarenessInclusivityCuriosity & MotivationEmotional IntelligenceRelationship BuildingActive ListeningCollaborative Teamwork

Required

Experience or interest in community engagement, member support, customer success, peer mentoring, or related volunteer work with demonstrated ability to build trust and belonging (professional experience not required)

Track record of empathetic engagement and helping others feel comfortable and valued

Comfort using digital platforms such as Slack or similar communication tools

Strong written communication skills with a warm, friendly, and professional tone

High degree of reliability and follow-through

Alignment with Conversa Corps' mission, values, and collaborative culture

Interest in humanitarian work, disaster response, or crisis coordination (experience not required)

Completion of basic CollabOps training (101 and 102 courses) required before beginning Mission Success Host role (we offer for free)

Commitment to ongoing learning and professional development

Emotional Intelligence (EQ): Exceptional empathy, sympathy, and genuine interest in people and their work. Reads tone well, responds empathetically, and adapts communication style to meet individuals where they are

Relationship Building: Excellence in building trust and comfort through text-based communication. Creates a welcoming environment and builds rapport quickly

Active Listening: Asks thoughtful, open-ended questions and listens for context, needs, and concerns. Ability to help members open up and share about themselves authentically

Communication: Clear, warm, approachable communicator comfortable in written and virtual formats

Organization & Time Management: Tracks interactions effectively and ensures timely follow-up. Ability to maintain consistent member contact

Situational Awareness: Recognizes when members are disengaging or experiencing challenges and escalates appropriately. Proactive problem-solving and resourcefulness

Inclusivity & Cultural Competence: Engages respectfully with members from a wide range of backgrounds, identities, and lived experiences. Cultural sensitivity and ability to work across diverse organizations

Cultural Adaptation Focus: Patience and supportive coaching approach with focus on helping members understand and embrace community culture

Collaborative Teamwork: Ability to practice 'improv theater'—ad hoc, unscripted collaboration with other Mission Success Hosts and Facilitators

Matchmaking Intuition: Intuition for identifying opportunities to facilitate meaningful member connections based on shared interests and complementary capabilities

Curiosity & Motivation: Genuinely interested in people, their goals, and what helps them thrive

CollabOps Understanding: Understanding of CollabOps principles and best practices

Benefits

Gain new skills or enhance existing ones, such as communication, leadership, project management, and technical expertise, which can be valuable for career growth.

Broaden your perspective and experience by working in a field that is global, brings personal fulfillment and where you can learn how we as human race come to the aid of those who need it.

You’ll collaborate with a passionate team dedicated to improving disaster response globally while gaining hands-on experience with cutting-edge technologies.

Your work will directly impact humanitarian efforts, right now, helping responders find the resources they need to save lives.

Plus, you’ll build a network of like-minded professionals committed to creating positive change.

Set yourself apart from the crowd, show you are willing to do good with your talents, and include this job in your resume!