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FirstService Residential · 4 days ago

Administrative Assistant

Elk Grove, CA

Full-time

Onsite

Entry Level

$18/hr - $20/hr

2+ years exp

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The Front Desk Administrator is responsible for the daily activity at the entrance and front desk, ensuring high-level customer service and adherence to rules and regulations.

Property ManagementReal Estate

Responsibilities

Responsible for the daily overall functioning of the front desk to ensure that all members and guest are greeted with high-level customer service; including but not limited to a welcome and a smile

Responsible for verifying that each person who enters provides the proper identification and ensures that only active members enter the facility

Answer phones, offering high-level of customer service; route calls accurately and appropriately

Responsible for cash and cash drawer reconciliation during each shift

Ensure all rules and regulations are being followed at all times; notify management or direct supervisor if a member or guest is not adhering to the rules and regulations

Assist with training current and new associates

Communicate with maintenance staff as needed to maintain high-level of cleanliness throughout the grounds

Maintain front desk area by ensuring that trash and debris are picked up and windows are washed and clean

Coordinate with the Events Manager on set-up and take-down of tables, chairs and decorations for social events or club activities

Practice and adhere to FirstService Residential Global Service Standards

Conduct business at all times with the highest standards of personal, professional and ethical conduct

Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies

May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines

Ensure all safety precautions are followed while performing the work

Follow all policies and Standard Operating Procedures as instructed by Management

Perform any range of special projects, tasks and other related duties as assigned

Qualification

Customer serviceMicrosoft ApplicationsMath skillsCommunication skillsAttention to detail

Required

Must be able to work a flexible schedule

Strong written and verbal communication skills

Excellent general math skills

Must be able to handle multiple tasks

Strong attention to detail

Must be able to work independently and prioritize daily work load

Strong customer service skills

Must be able to handle pressure and deadlines related to the job; and be able to respond to customers that may be upset

Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders

Must be able to work various holidays and weekends

Must be able to handle deadlines and pressure of the position

Must have reliable transportation

Working knowledge of Microsoft Applications

High school diploma or equivalent

2 years customer service experience

Must be able to lift 30 lbs

Ability to lift, push and move equipment and furniture

Must be able to sit and stand for extended periods of time

Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors

Must be able to communicate both on the phone and in person in order to resolve issues related to the business

Must have finger dexterity for typing/using a keyboard

Must be mobile enough to move around the office and during outside events; including walking on uneven surfaces and standing for long periods of time

Ability to work with inside and outside environmental elements (noise, weather, etc.)

Ability to work around pool equipment and chemicals

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs