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AAA Auto Club Enterprises · 15 hours ago

Claims Workforce Management Analyst

United States

Full-time

Remote

Entry, Mid Level

$69K/yr - $78K/yr

2+ years exp

AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking a Claims Workforce Management Analyst to support the Claims Business Unit. This role focuses on managing claim volume distribution and optimizing operational workflows to ensure adequate resources for current and future demand.

Insurance

Responsibilities

Create, maintain, and update real-time Claims Volume Reports using ClaimsCenter data and reporting tools to monitor claim/exposure trends and ensure equitable workload distribution across claims units

Maintain Workforce Management tools, including agent profiles, Self-Serve capabilities, and exception setups, ensuring accurate routing and compliance with staffing requirements

Monitor claim volume and adjust administrative functions in ClaimsCenter based on unit calendars; manage overflow assignments and segmentation adjustments as needed

Evaluate and negotiate within settlement authority with insureds and claimants to resolve first and third-party claims in multiple markets. Demonstrate proficiency with estimates, property, material damage, liability, total loss evaluations, analysis of claims, claims technology, and tool usage

Coordinate with internal and external departments as required

Respond quickly to customer needs and inquiries

Overtime and holiday hours may be required

Qualification

ClaimsCenterClaims operations experienceMicrosoft Office proficiencyClaims administration knowledgePlanning skillsAnalytical skillsFault assessment knowledgeNegligence principles knowledgeSubrogation principles knowledgeOral communication skillsWritten communication skillsInterpersonal skillsOrganization skills