University of Maryland Center for Environmental Science · 1 day ago
IT Coordinator, Service Desk Level 2
University of Maryland College Park
Full-time
Onsite
Entry Level
$56K/yr - $67K/yr
1+ years expThe University of Maryland Center for Environmental Science is seeking an IT Coordinator for their Division of Information Technology. This role involves providing level 2 end-user assistance, coaching student employees, and improving support processes while ensuring excellent customer service.
Higher Education
No H1B
Responsibilities
Provide direct level 2 end-user assistance to customers of the Division of IT Service Desk
Assist with the Windows, Apple, and Linux operating systems, standard productivity applications, the Internet, networking, and a wide range of University academic and administrative applications
Support is provided over the telephone, on a walk-in basis, by remote control and live chat and via email
Responsible for all aspects of the customer relationship and strive for excellence in the customer experience
Coach student employees
Keep abreast of the latest support and technology trends
Research and resolve difficult technology support requests
Produce user documentation and review, refine and improve support processes and procedures
May be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services
Qualification
Required
Bachelor's degree from an accredited college or university
One (1) year of professional information technology experience
Knowledge of supported computing platforms
Knowledge of supported computing platforms and their applications in IT environments
Knowledge of best practices for instructing and guiding both technical and non-technical personnel
Skill in written and verbal communication, time management, and adapting to shifting priorities
Skill in providing strong customer service and resolving technical issues efficiently
Ability to analyze and solve problems effectively in a fast-paced environment
Ability to instruct, direct, assist, guide, and share information with both technical and non-technical personnel
Ability to assist, guide, and share information with diverse audiences, including technical and non-technical personnel
Preferred
CompTIA A+
ITIL certification
Help Desk Institute Customer Service Representative (HDI-CSR)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Mac Technician (ACMT)
Cisco Certified Network Associate (CCNA) certification is a plus
Company
University of Maryland Center for Environmental Science
UMCES are Maryland's premier research institution aimed at advancing scientific knowledge of the environment.
201-500 employees
Funding
Current Stage
Growth StageRecent News
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