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Macy's · 1 day ago

Office Manager

Deerfield, OH

Full-time

Onsite

Mid, Senior Level

$55K/yr - $91K/yr

5+ years exp

Macy's is a storied company that has been a part of America's heart for over 160 years. The Manager, Executive Office is responsible for overseeing the Credit Executive Office team, ensuring high levels of customer care, and managing team performance to enhance customer experience.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Hiring Manager

Adrienne Fraser

Responsibilities

Support various issues and communications to resolve Level 3 situations, including interactions with C-suite executives, Attorney General offices, Legal, and the Consumer Financial Protection Bureau (CFPB)

Lead, motivate, mentor, and develop staff to foster problem-solving, strategic thinking, customer orientation, and a shared commitment to enhancing the customer experience

Manage a team of administrators to promote continuous improvement, innovation, quality, and excellence in customer care

Prepare correspondence on behalf of senior leadership, demonstrating strong business acumen and executive presence

Report on departmental performance, ensuring efficient use of systems and processes to support work activities and service response

Champion and model a performance-oriented culture by demonstrating strong leadership and people development skills

Monitor key performance metrics and cultivate a work environment that develops, recognizes, holds accountable, and rewards talent to enhance employee engagement and meet workforce needs

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Customer Care ExpertiseAnalyticalLeadershipTeam ManagementProblem-Solving SkillsCommunication SkillsFlexibilityAdaptability

Required

Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply

Minimum of 1-2 years of experience in related fields

Five years of prior supervisory experience required

Ability to lead, motivate, and mentor a diverse team, fostering a culture of excellence and accountability

Strong oral and written communication skills, including the ability to prepare correspondence for senior leadership and handle complex customer interactions

In-depth understanding of customer care practices and experience in managing high-friction customer interactions, particularly within a contact center environment

Proficiency in analyzing customer feedback and performance data to identify trends and develop actionable strategies for improvement

Ability to be flexible and agile in responding to evolving business priorities and managing multiple responsibilities in a fast-paced environment

Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel

Occasionally required to move about the workplace and reach with hands and arms

Requires close vision

Able to work a flexible schedule based on department and company needs

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

401(k) match to invest in your future

Paid time off

Eight paid holidays

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)