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Babylist · 2 days ago

Senior People Operations Generalist

Columbus, Ohio Metropolitan Area

Full-time

Onsite

Mid, Senior Level

$100K/yr - $108K/yr

5+ years exp

Babylist is the leading registry, e-commerce, and content platform for growing families. As the Senior People Operations Generalist, you will support the Columbus Fulfillment Center by providing HR presence, handling sensitive team member concerns, managing payroll operations, and coaching operational supervisors. This role requires a proactive HR leader who can operate independently and communicate effectively across all levels.

BabyE-CommerceHealth CareInternetMarketplaceParentingToys

Growth Opportunities

Hiring Manager

Kevin Kane

Responsibilities

Be the first point of contact for team member questions, benefits inquiries, and People Ops support across three shifts at the Columbus Fulfillment Center

Maintain a visible and approachable presence on the Fulfillment Center floor, building trust with hourly team members and providing steady support during early or late shift hours

Own all payroll operations onsite, including timecard review, corrections, approvals, and coordination with HQ to ensure timely, accurate pay

Lead employee relations investigations, document findings, and coach supervisors through corrective actions, policy enforcement, and conflict resolution

Coach operational supervisors and assistant managers daily, helping them interpret policies, navigate people issues, and build confidence managing performance, attendance, and morale on their teams

Empower operational leadership to own the full team member lifecycle, using People Ops as a partner—not a crutch—to support hiring, onboarding, performance, recognition, and exits

Facilitate micro-trainings and just-in-time learning for site leaders, strengthening their soft skills, communication approaches, and understanding of HR fundamentals

Manage the full lifecycle of leaves, ADA accommodations, and workers' compensation cases, coordinating with benefits partners and site leadership

Conduct new hire onboarding, facilitate temp-to-perm transitions, and ensure team members have a consistent, high-quality experience regardless of shift

Track patterns and trends, spotting emerging issues before they escalate and surfacing insights that help prevent repeat problems

Run monthly audits in Paylocity, ensuring data integrity and compliance with documentation, timekeeping, safety policies, and employment law requirements

Translate policies and benefits information into clear, accessible explanations that help team members navigate complex topics confidently

Partner closely with the on-site People Ops Coordinator, ensuring clean scope boundaries and efficient handoffs between responsibilities

Collaborate regularly with the Columbus People Ops Manager, staying aligned on best practices, tools, and evolving priorities

Serve as on-call People Ops contact for escalations outside business hours, responding to time-sensitive issues with sound judgment and urgency

Qualification

People Operations experienceEmployee relations experienceHRIS platforms (Paylocity)Employment law knowledgeManaging leavesAccommodationsCoaching supervisorsUnder pressureClear communicatorProactivePreventativeVisibleApproachableComfortable with AI toolsProject management toolsGoogle Workspace proficiencyMacBook environmentSHRM-CP/SCPPHR/SPHR certification

Required

5–8 years of People Operations experience, including 3+ years supporting hourly teams in fulfillment, logistics, or manufacturing environments

Extensive employee relations experience—you've led investigations, coached managers through difficult conversations, and managed performance issues and terminations end-to-end

Deep experience managing leaves and accommodations—you've handled disability claims, FMLA, workplace injuries, and ADA processes from intake through resolution

Working knowledge of employment law—you can explain workplace regulations in clear, practical terms to team members and frontline leaders

3+ years experience with HRIS platforms (Paylocity required)—you're comfortable auditing data, managing timecards, and handling payroll operations independently

Available to work Monday–Friday onsite with either an early shift (4:00am–12:30pm) or late shift (2:00pm–10:30pm) to support a 7-day, multi-shift fulfillment center operation, plus on-call availability and flexibility to provide coverage for early mornings or late nights when operational needs require additional support

Demonstrated judgment and discretion—you know when to act independently and when to escalate

Strong under pressure—you stay calm and professional during urgent situations, conflicts, and sensitive conversations

Proactive and preventative—you spot patterns early, solve immediate problems while building systems that stop them from recurring

Clear communicator—you explain HR policies and processes in language that lands with team members at all levels

Autonomous but connected—you thrive working independently onsite while staying aligned with the broader People Ops team

Visible and approachable on the floor—you build genuine rapport with hourly workers across shifts and are sought out as a trusted resource

You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations. You embrace technology to enhance your work while keeping people at the center