ITR AMERICA LLC · 12 hours ago
Information Technology Manager
Hobart, IN
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expITR America LLC is seeking a visionary and hands-on IT Manager to lead their technology department. The role involves strategic planning, security, and operational excellence of IT infrastructure across multiple locations, along with managing complex networks and mentoring a technical team.
AutomotiveAutonomous VehiclesManufacturing
Responsibilities
Design, implement, and maintain scalable LAN/WAN, VPN, and wireless solutions across all business units, adapting architecture as the business evolves
Oversee the seamless integration of on-premise virtualization (Linux QEMU/KVM and Synology VMHosts) with cloud environments (AWS/M365)
Manage the purchase, installation, and maintenance of all physical technology, including Unifi switching, Netgate/Pfsense firewalls, Dell Servers/Workstations, and VOIP systems
Implement and maintain RMM (Remote Monitoring & Management) and MDM (Mobile Device Management) solutions to ensure fleet-wide visibility and automated patching
Manage organizational cybersecurity, including firewall configuration, encryption standards, access controls, and 'Acceptable Use' policies
Act as the lead for Disaster Recovery and Business Continuity; perform regular system audits and rigorous data backup verification
Ensure all systems meet regulatory standards and proactively protect against emerging external threats
Establish and manage the annual departmental budget. Responsible for monitoring monthly costs, coding all IT bills accurately, and approving department purchases
Supervise external contractors and specialized vendors to ensure work is completed to specification and within agreed-upon timelines
Negotiate and administer contracts with ISPs and third-party consultants to ensure optimal Service Level Agreements (SLAs) and cost-efficiency
Maintain a centralized IT asset management system for all hardware and software licenses to ensure compliance and audit readiness
Own the overall health of the IT Help Desk, ensuring SLAs are met for all 17 locations
Serve as the final technical escalation point for complex issues regarding Linux Servers, Microsoft Server products, SQL, Netgate, Unifi, Synology, and Apple/iOS devices
Monitor ticket volume and resolution trends to identify systemic issues and implement long-term structural fixes
Develop a comprehensive Knowledge Base and Standard Operating Procedures (SOPs) to empower Tier 1 and Tier 2 staff
Lead, mentor, and schedule the IT team, fostering professional growth and high performance
Lead software and hardware rollouts from conception to completion—ensuring they are documented, on time, and within budget
Partner with department leaders to translate business requirements into technical solutions
Qualification
Required
Education: Bachelor's degree in Computer Science, Information Systems, or a related field
Experience: 8+ years of relevant IT experience
3+ years in a leadership or management role
Technical Expertise: Networking: Extensive experience with Unifi ecosystem and Netgate/Pfsense security protocols
Systems: Deep knowledge of Microsoft Server (Active Directory, SQL) and Windows 10/11
Virtualization: Proficiency with Linux QEMU/KVM and Synology
Cloud/SaaS: Experience managing M365, AWS, and modern RMM/MDM platforms
Soft Skills: Exceptional interpersonal skills with the ability to explain technical concepts to non-technical stakeholders
Preferred
Relevant industry certifications (e.g., CompTIA Network+/Security+, CCNA, or Linux certifications)
Experience managing IT across multiple physical locations (Retail, Medical, or Multi-site Office)
Familiarity with ITIL (IT Service Management) processes
Company
ITR AMERICA LLC
ITR America was established in 2006 to provide Dealers and OEMs with a reliable, high quality source for replacement parts used on Construction, Mining, Forestry and Roadbuilding equipment.
201-500 employees
H1B Sponsorship
ITR AMERICA LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Brett Clemens
Chief Executive Officer
Company data provided by crunchbase