SHP Group · 4 hours ago
Bilingual (English/Spanish) Senior Survey/Support Analyst
Goleta, California, United States
Full-time
Onsite
Mid, Senior Level
$24/hr - $25/hr
1+ years expSHP Group is a leader in analytics and performance management solutions serving the post-acute market. The Bilingual (English/Spanish) Senior Survey/Support Analyst’s primary function is to field and return calls from respondents/patients/caregivers and answer questions they may have about the survey sent by SHP.
Packaging & Containers
No H1B
Responsibilities
Receive inbound calls or place outbound calls to respondents/patients/caregivers
Manually enter data using excel and other software
Visual review of on-screen material for quality and compliance
Mail handling, including opening and extracting envelope contents
Scanning of surveys along with documentation
Edit returned surveys and Quality Assurance of imported data
Operation of a PC and a scanner for data input and review
Maintain an acceptable level of work quality
Qualification
Required
Able to follow specific instructions and procedures without deviation
Excellent attention to detail
Good phone skills (helpful, clear, direct, patient, and courteous)
Proficient in core computer skills (Excel, Word, etc.)
Able to lift up to 30 lbs
Able to push and pull 65-gallon shred containers on wheels, weighing up to 300 lbs
Able to push and pull mail carts on wheels, weighing up to 400 lbs
Minimum of one year of telephone support or similar experience
Fluent Foreign Language Skills. Must be fluent in both English and Spanish
Preferred
Multilingual a plus
Benefits
Comprehensive health benefits
401(k) plan with a company match
Employee stock purchase plan
Vacation time
Sick time
Paid holidays
Company
SHP Group
SHP (Shya Hsin Packaging Co., Ltd.), established in 1970, has been globally specializing in the production of cosmetics packaging for more than 50 years, providing quality solutions in the aspects of R&D, design, and manufacturing.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase