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Roto-Rooter Plumbing and Drain Service · 1 day ago

Client Success & Solutions Specialist

Johns Island, SC

Full-time

Hybrid

Mid Level

$42K/yr - $73K/yr

3+ years exp

Roto-Rooter is a well-known service provider in Charleston, SC, and they are seeking a Client Success & Solutions Specialist to enhance customer engagement. The role involves advocating for clients, coordinating solutions between homeowners and technicians, and meticulously managing client interactions to ensure satisfaction.

Customer ServiceService IndustryWater

Responsibilities

Advocate for the Client: Reach out to homeowners who have received an estimate but haven't scheduled the work yet. Ensure they have everything they need to make an informed decision

Coordinate the Solution: Work as the bridge between the homeowner and our field team to ensure a seamless transition from the initial estimate to the completed job

Master the Details: Manage our client database with precision, ensuring every interaction is documented and every client feels like our only client

Drive Results: While your focus is on service, you’ll be rewarded for your performance. You’ll receive a stable base salary plus performance pay based on how many clients you successfully help move forward

Qualification

Customer supportOutbound salesVerbal communicationDetail-orientedProblem solving

Required

Customer support: 3 years

Outbound sales: 1 year

You have a warm, professional phone presence that immediately puts people at ease

You listen more than you talk

You understand that serving a client well means keeping perfect records

You have a background in sales

You are a self-starter who can maintain high energy and focus while working

You have exceptional verbal skills and the ability to explain technical solutions in a way that is easy to understand

You understand the value of local, legendary service

Benefits

401(k) 4% Match

Flexible schedule

Health insurance

Paid time off

Paid training

Referral program

Volunteer time off

Work from home

Company

Roto-Rooter Plumbing and Drain Service

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The official LinkedIn page for Roto-Rooter Plumbing & Water Cleanup Service, North America's largest provider of plumbing repair and drain cleaning services.

Founded in 1935

Cincinnati, Ohio, USA

1001-5000 employees