BJ's Wholesale Club · 1 day ago
Front End Lead Part Time
Saint Johns, FL
Part-time
Onsite
Senior LevelBJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The Front End Lead oversees the frontline in the absence of the Front End Manager, coaching and developing team members to ensure excellent member service and successful execution of membership programs.
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Responsibilities
Oversees the frontline in the absence of the Front End Manager
Coaches, teaches and develops all frontline team members to ensure excellent member service
The Front End Lead teaches, develops and motivates all team members for the successful execution of membership programs and initiatives as well as front line operations
The FEL is responsible for monitoring, driving and coaching for desired membership/member experience goals and results
Ensures that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner
The FEL delegates work, monitors staffing and compliance with operational standards
Provides excellent customer service to our Members
Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data
Model leadership competencies, build credibility and act as a champion for business growth
Provide the information teams require to be successful
Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement
Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability
Teach, coach and lead through the club level training process
Support team member engagement within all areas of responsibility to enable the application of policies, procedures and compliance
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Lead with the team member and member in mind to address any and all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment and experience for the team members
Embrace inclusion and diversity, by working together with collaboration and respect
Acknowledge team member success, work as a team to achieve goals, identify and retain top talent
Guarantee service excellence through all points of contact
Set service standard expectations for all team members
Provide team support and empowerment to resolve every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), Fast, Friendly Full, Fresh, Clean
Lead teams to deliver GOLD club standards daily
Define and model GOLD- Grand opening look daily: All items stocked and promotional plans executed, Maintain visible accurate signage, Clean and organized, inside and out
Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager
Models and provides excellent Member service, while coaching, teaching and developing team members to do the same
Drives membership metrics through acquisition, retention, loyalty and experience programs
Drives member engagement, speed, and productivity on the front end
Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position, including Member engagement, service, and membership metrics
Utilizes Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and Member engagement
Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues, etc
Acts with sense of urgency to ensure Members are assisted in a timely and efficient manner
Acts as a backup for cashiers and Membership Sales Ambassadors when needed
Scans all club merchandise through a point-of-sale system to ensure accurate inventory counts and accurate purchase totals for Members
Loads shopping carts when necessary
Manages self-checkout lanes and scan and pan lanes
Assists Members with operations and technical difficulties
Collects payments via cash, check, or other charge payments from customers
Issues receipts, refunds, credits, or change due to Members
Stays up-to-date on all merchandise promotions, advertisements, and product information
Discounts purchases by scanning and redeeming coupons
Supervises the cleanliness of the front of club member servicing areas
Ability to navigate within system applications
Utilize online task management system (MyWork) to manage workflow, track, and monitor daily club operations
Performs other duties as assigned, including working in other departments as needed
Maintains all club policies and procedures
Regular, predictable, full attendance is an essential function of this job
Qualification
Required
Basic math skills required
Preferred
Prior leadership experience preferred
Prior Membership or sales knowledge and experience preferred
Prior cashier experience preferred
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
Founded in 1984
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2025-12-20
Retail Dive
2025-12-04
Company data provided by crunchbase