FirstService Residential · 18 hours ago
Bilingual Front Desk Lead (English & Spanish)
Hollywood, FL
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expFirstService Residential is a company focused on property management services, and they are seeking a Bilingual Front Desk Lead. The role involves overseeing Front Desk staff, ensuring customer service excellence, and managing security and emergency response procedures.
Property ManagementReal Estate
Responsibilities
Oversees and schedules all Front Desk staff for building
Maintains schedules and timesheets/cards for payroll purposes
Keeps track of activity logs, incident reports for the Manager’s review
Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed
Provides training for all new hires assigned to property
Forwards vacation and day off requests to Front Desk Coordinator for approval
Assists in investigations, tape/log reviews for any unusual incidents
Helps Property Manager with any special requests, i.e., administrative work, mailings, etc
Demonstrates excellent customer service, communication, and time management skills
Monitors Emergency Response System
Greets and directs residents, guests, and invitees
Monitors and controls Electronic Security Control Systems
Responds to emergency situations in a timely and efficient manner within hours of notification
Monitors and controls access to the building
Maintains daily log, records, and forms
Resolves and follows-up on all complaints/issues
Maintains a safe and secure environment throughout the building/property(s)
May be assigned other duties by the on-site property manager
Follows safety procedures and maintains a safe work environment
Qualification
Required
Must be Bilingual
Strong customer service, communication and interpersonal skills required
Effective written and verbal communication skills
Ability to navigate the property/building quickly and easily as required to meet the job functions
Complete all required forms
Ability to work extended hours and weekends based on project requirements
Ability to respond to emergencies and callouts in a timely manner
Communicate, receive, and exchange ideas and information by means of the spoken and written word
Ability to lift 30 – 50 lbs
Work in an upright standing or sitting position for long periods of time
Handle, finger, grasp and lift objects and packages
Reach with hands and arms
Preferred
High school diploma or equivalency preferred
College level courses in business or hospitality preferred
Two (2) to three (3) years of business experience preferred
Command of information system hardware/software is preferred
Multiple language fluency is desirable
Benefits
Your choice of multiple medical plans
Dental
Vision
Time off benefits
Paid holidays
401k with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
Company data provided by crunchbase