MBTA · 16 hours ago
Director Bus Operations
Boston, MA
Full-time
Onsite
Director/Executive
7+ years expMBTA is a transit organization focused on providing safe, reliable, and accessible transportation. The Director of Bus Operations is responsible for overseeing bus transportation activities, enhancing customer experience, and implementing safety and operational initiatives while collaborating across departments.
AutomotiveLogisticsPublic TransportationTransportationTravel
No H1B
Responsibilities
Responsible for ongoing enhancement of customer experience through the oversight and direction of all field activities within their jurisdiction
Assist in establishing annual service delivery goals for assigned Bus division(s) and work with the various Authority departments to ensure necessary staffing, equipment, and infrastructure are available to meet all established goals
Develop and execute strategies to enhance safety, service reliability, and the overall customer experience
Coordinate with the Operations Training School to ensure staff receive required training and certifications aligned with emerging trends, operational needs, and performance analysis
Partner with the Technology Innovation Department (TIO), Workforce Modernization Planning (WMP), and other teams to evaluate, implement, and operationalize new technological tools
Support the implementation of new Bus Operations capital projects
Drive employee coaching and professional development programs to empower staff and support growth and performance
Supervise and support Superintendents and frontline staff to ensure consistent, high-quality service delivery
Review existing processes (safety, business, etc.) to determine efficiency and propose changes where appropriate
Serve as acting Chief Transportation Officer - Bus during absences and represent the CTO in meetings and presentations
Collaborate with maintenance and Operations Control Center (OCC) to resolve service disruptions
Monitor key performance indicators (KPls) and implement mitigation plans to address service gaps
Investigate service delivery failures and oversee the implementation of corrective actions
Participate in the development and management of the department's annual budget and ensure fiscal accountability
Oversee recruitment, selection, and onboarding of department personnel
Ensure compliance with Authority policies, safety standards, and collective bargaining agreements
Maintain and protect all equipment, inventory, and facilities under departmental control
Foster positive labor relations while upholding management rights and organizational goals
Respond professionally to inquiries from customers, vendors, and internal stakeholders
Drive to work sites and emergencies as needed and work flexible shifts as required
Perform all other duties and projects that may be assigned
Qualification
Required
A Bachelor's degree from an accredited institution
Seven (7) years of experience in transportation operations
Five (5) years of experience supervising in transportation operations
Two (2) years of experience in MBTA operations
Familiarity with Bus Transportation Operations
Experience at the Director, Deputy Director, or Superintendent level
Effective interpersonal, analytical, quantitative, writing, multi-tasking, organizational, and time management skills while ensuring confidentiality
Demonstrated proficiency in business intelligence tools such as Tableau, Power BI, etc
Proficiency with the Microsoft Office suite
The ability to communicate effectively and present to a diverse group of stakeholders, customers, employees, and vendors, by using excellent customer service and conflict resolution skills
The ability to provide internal and external customers with a courteous and professional experience
Have the capability to work any and all shifts at locations as assigned or directed
Be available to work twenty-four (24) hours per day, seven (7) days per week
Ability to supervise and work effectively in a diverse workforce
A valid driver's license without infractions and in accordance with the MBTA's policy
Preferred
Experience in MBTA Transportation Operations
Seven (7) years of experience at the MBTA
Five (5) years of supervisory experience at the MBTA
Experience in Bus Operations
Company
MBTA
The Massachusetts Bay Transportation Authority, often referred to as the MBTA or simply The T, is the public operator of most bus, subway, commuter rail and ferry systems in the greater Boston, Massachusetts, area.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Barbara Bates
Deputy CFO Capital
Mary Ann O'Hara, CPA
Chief Financial Officer
Recent News
Boston Herald
2026-01-03
2025-12-30
Boston Herald
2025-12-02
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