Citi · 2 days ago
Digital Design Engineering Lead Analyst - Vice President
New York, NY
Full-time
Onsite
Mid, Senior Level
$157K/yr - $236K/yr
6+ years expCiti, the leading global bank, is seeking a Digital Design Engineering Lead Analyst who will serve as a subject matter expert in User Research within Wealth. This role focuses on validating product offerings and advisory experiences while influencing product strategy through complex research deliverables.
BankingFinanceFinancial Services
Responsibilities
Lead end‑to‑end qualitative and quantitative user research to validate Wealth product offerings, advisory experiences, and operational workflows
De‑risk new and emerging products by identifying customer needs, usability gaps, adoption risks, and operational challenges prior to launch
Conduct conversation‑based qualitative research (e.g., interviews, moderated/unmoderated sessions) and quantitative studies (e.g., surveys, structured feedback) to generate actionable insights
Translate research findings into clear, concise takeaways, identifying wins, losses, trade‑offs, and recommendations, and synthesize insights into a strong, evidence‑based point of view (POV)
Partner closely with Product and Technology teams to influence product direction, backlog prioritization, and delivery decisions through research‑driven insights
Design and execute user testing plans across multiple stages of the product lifecycle, including concept validation, prototype testing, pilot releases, and post‑launch evaluations
Leverage AI‑enabled research platforms (e.g., Suzy) to scale insights, accelerate feedback loops, and complement traditional research methodologies
Collaborate closely with UX/UI Designers, providing research direction, validation, and feedback while not serving as the primary UI designers
Drive stakeholder alignment and achieve buy‑in across cross‑functional workstreams through compelling storytelling and data‑backed recommendations
Communicate research findings and experience roadmaps effectively to executives, product owners, and development teams
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Support different teams by facilitating team to team communication
Look for innovation outside of daily delivery that benefit the customer/company
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualification
Required
6–10 years of relevant experience in user research, product strategy, digital design, or a related discipline
Strong hands‑on experience conducting qualitative and quantitative research, including synthesis and executive‑level storytelling
Significant experience managing complex business and technical solutions
Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams
Experience delivering with an agile methodology
Bachelor's/University degree
Preferred
Familiarity with AI‑enabled research platforms (e.g., Suzy) strongly preferred
Master's degree preferred
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-11
2026-01-06
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