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City of New York · 3 hours ago

Data Content Analyst I

Bronx, NY

Full-time

Onsite

Entry Level

$53K/yr - $53K/yr

2+ years exp

The City of New York's Office of the District Attorney, Bronx County is seeking a Data Content Analyst I to support public safety and justice initiatives. The role involves maintaining case records, providing inquiry support, performing analytical research, and assisting with system testing and user access control.

GovernmentLegalPublic Relations

Responsibilities

Set up and maintain case records of court adjournments and dispositions in case-tracking application systems

Provide case-related inquiry support to internal and external users related to status, court dates, and attorney details

Perform analytical research to evaluate daily external feeds to identify issues or discrepancies; prepare reports, modify, or coordinate fixes and system problem resolutions to verify system health and integrity to ensure data quality

Provide first level (Level 1) system support by performing diagnostic tests and employing troubleshooting tactics to resolve, coordinate or escalate raised issues in a timely manner

Administer user access control for internal applications, telecommunications system, and coordinate access requests for external applications (including coordination and escalation)

Participate in data and system testing related to any system rollouts, including any enhancement or new applications (ex. BXDA, ECMS, CPR, NICE etc.)

Provide other related case access/tracking support functions as required

Qualification

Analytical researchData quality verificationCriminal Justice familiarityMicrosoft WordMicrosoft ExcelCustomer serviceMulti-taskingInterpersonal communicationOrganizational skills

Required

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or

Education and/or experience which is equivalent to '1' above

Preferred

An Associate's degree preferred or a High School diploma/GED and a minimum of two (2) years working experience in a law firm, governmental agency, civic or community organization

Familiarity with the Criminal Justice system and/or general court procedures

Strong ability to multi-task various assignments

Strong computer skills, including familiarity and experience with Microsoft Word and Excel

Excellent written, oral, and interpersonal communication skills

Exceptional organizational skills and ability to work in a fast-paced environment

Excellent customer service skills and the ability to organize information in a concise manner

Detail orientated ability to precisely and accurately verify data and correct errors