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LMCU · 1 day ago

Teller, Part Time (T/Th/F/S - Ravenna

Ravenna, MI

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Lake Michigan Credit Union is one of the largest credit unions in the nation, dedicated to serving its members' financial needs. The Teller is responsible for creating a welcoming member experience and accurately processing transactions while promoting LMCU's products and services. This role focuses on service excellence, member retention, and ensuring compliance with policies and procedures.

BankingFinanceFinancial ServicesNon Profit

Responsibilities

Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members

Identify and address member needs, offering information and guidance about products and services that align with their financial goals

Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction

Resolve conflicts and de-escalate adverse situations, ensuring positive outcomes for both members and LMCU

Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures. Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests

Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for

Consistently demonstrate accuracy and attention to detail when processing transactions to ensure smooth daily operations

Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures. Utilize resources, best practices and consultative conversations to identify red flags for risk and fraud prevention

Ensure compliance with LMCU policies, procedures, and regulatory requirements, including handling cash, processing transactions, and managing member data and monitoring for fraudulent activity

Adhere to all security protocols, ensuring the safety of both members and employees in the branch environment

Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features. Ability to compellingly present solutions to members’ financial needs that are uncovered through consultative conversations

Actively identify opportunities to refer members to appropriate products and services based on their financial needs

Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion

Continuously improve knowledge of LMCU products, services, policies and systems through regular training and self-development

Identify opportunities to educate members on the features and benefits of LMCU’s digital platforms helping them leverage technology to meet their banking needs, keeping members up to date on emerging technology

Responsible for staying up-to-date on all branch systems, operations, and technology to provide accurate and efficient service